Customer Support Billing Rep Bilingual Spanish

Pay and Benefits:

Do you want to join a Fortune -100 company?

• Top performers can earn up to $45,000 annually or more, this includes $20 p/hr in starting base salary, weekend differential pay, and addition incentive pay. We offer 12 weeks of training, plus additional incentives!
• Free or discounted Spectrum TV, Internet, and Voice services where available
• 401K / Retirement savings plan with the opportunity for up to a 9% company match
• Best medical benefits in the industry including three medical options with prescription drug coverage, two dental options (one with orthodontia) and vision coverage with less than 30 day waiting period
• Paid Time Off (accrued vacation, personal days, sick days and paid holidays)
• Tuition Reimbursement for Education (Up to $10,000 per calendar year)

At A Glance
Full-time entry-level to mid-level customer service role resolving bulk/multiple dwelling unit customer billing and account issues and upselling additional services.

Profile: A positive, flexible communicator and good listener who can multitask to solve problems. Community Solutions Billing Representatives use patience and strong communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.

Are you ready for something new?

No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.

What is the Community Solutions Billing Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Spectrum Community Solutions Billing Representatives make a real difference to our community customers and the company. You will learn how to provide over-the-phone support to customers in bulk and multiple dwelling unit (MDU) accounts, including maintenance, activations, packaging, and escalating calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. Use your thorough understanding of Spectrum products and services to navigate your way to successful resolutions.

What it takes to get started

The minimum requirements for the Community Solutions Billing Representative role are:

• Ability to read, write, speak and understand English
• Bilingual (English/Spanish)
• High School Diploma or GED

Related Work Experience

Preferred qualifications for the Community Solutions Billing Customer Service Representative are:

• 1 year or more of sales experience, preferably selling Voice, Data, and Video solutions
• 6 months or more experience working with billing systems (ICOMS/CSG), account management & retention systems

Are you ready to join our team?

Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $20.00 to $34.55. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.