Dir, ISP

tructured and disciplined work team to produce exceptional results delivering the customer experience.

• Oversees designated inside plant operations which include facilities & electronics, powering, cooling, cabling, TVRO, FCC Compliance and provides direct hands on support for other network operations teams for all Headends and Hubs.

• Provides engineering operational support and direction for new or existing technologies and current operational initiatives.

• Evaluates and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and network operations.

• Directs quality control programs for engineering operations and consistent operational procedures.

• Ensures current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards.

• Oversees and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission and other government agencies.

• Ensures adherence to company TQA policies.

• Performs other duties as requested.

• Assists Sr Director ISP with capital budget process, execute approved budget plan.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

• Extensive knowledge of company products and services

• Extensive knowledge of HFC Ability to handle multiple projects and tasks

• Ability to make decisions and solve problems while working under pressure

• Ability to supervise and motivate others

• Ability to use personal computer and software applications

• Extensive knowledge of all FCC compliance reports and other rules and regulations

• Demonstrated understanding of applicable local and state rules and regulations

• Demonstrated understanding of OSHA rules and regulations, both federal and state

• Demonstrated understanding of HVAC and power distribution systems

• Knowledge of Analog Transmission Line Theory

• Knowledge of Electronic theory

• Knowledge of Federal Communications Commission regulations

• Knowledge of Fiber Optic theory

• Knowledge of National Electric Code and National Electric Safety Code

• Organized and able to manage multiple initiatives

• Must lead by example / mentor

• Proven leader with progressive responsibility

Required Education

• Bachelor's degree in engineering or related field, or equivalent experience BSEE Certified Professional Engineer BCE or other similar

Required Related Work Experience and Number of Years

• Engineering experience - 10+

• Management experience - 8+

• Project Management - 5+

EIP700 2025-49062 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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