Employee Svcs Center Lead

Spectrum

3.4

(50)

Charlotte, NC

Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 62% say women are treated fairly and equally to men
  • 61% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.
  • #2024-35496

    Position summary

    support escalation, coordination of workflow and quality improvement direction to Employee Services Support staff in the completion of their day-to-day activities. You'll monitor levels of client service responsiveness, production and quality to insure that group goals and Service Level Agreements are met by applying customer service satisfaction and quality control techniques with the efficient, timely and accurate use of resources. You'll have the opportunity to work with people across all parts of the business and help them focus on doing their best work.

    WHAT OUR EMPLOYEE SERVICES CENTER LEADS ENJOY MOST

    • Providing ongoing and back up support for assigned functional HR work

    • Helping analyze customer feedback and recommend solutions

    • Assisting in ongoing knowledge of HR Operations and clients, training of new hires and presenting alternatives for process improvements

    • Updating the case management system with call/transaction specific information and supporting documentation

    • Entering data transactions into PeopleSoft in a timely and accurate fashion ensuring the highest level of data integrity and confidentiality

    • Achieving and maintaining expertise to navigate and accurately record information with several business systems/applications

    • Applying knowledge of HR programs, policies and benefit plans to quickly resolve customer issues or concerns

    • Managing time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results

    As you focus on executing and monitoring one or more employee related processes, your goal is to provide excellent service with confidentiality and an appropriate sense of urgency. With over 96,000 employees, your work is essential to empowering, developing, and safeguarding our people and their careers. If you value relationships, a career in The Employee Service Center is the place for you.

    WHAT YOU'LL BRING TO SPECTRUM

    Required Qualifications

    • Experience: Human Resources or Customer Service Call Center experience 5+ years

    • Education: Bachelor Degree in Business Administration, Human Resources or related field preferred or equivalent combination of training, education and experience

    • Technical skills: Proficient in Microsoft Office programs including Outlook, Excel, and Word. Must have functional knowledge of PeopleSoft, version 9.1 preferred

    • Skills: High level of analytical and process skills, problem resolution skills. Clear and effective verbal and written communication skills

    • Abilities: Ability to read, write, speak and understand English. Bilingual skills a plus. Can work a flexible schedule which includes unique hours of a call center operation. Can problem solve in a high volume production oriented environment. Can maintain confidentiality

    • Travel Ability: Office environment

    SPECTRUM CONNECTS YOU TO MORE

    • Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company

    • Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas

    • Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career

    • Total Rewards: See all the ways we invest in you-at work and in life

    Apply now, connect a friend to this opportunity or sign up for job alerts!

    HGN100 2024-35496 2024

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

    Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 62% say women are treated fairly and equally to men
  • 61% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.