As part of the Spectrum Community Solutions Operations team, the Engineer supports pre-sale customer proposal gathering and costing activities, evaluating network capital proposals while analyzing customers' networking requirements for High Speed Data, Wi-Fi, Video, and initiation of Field Operations construction activity. The Engineer reviews and proposes network solutions that cost effectively meet the customers' needs today and in the future.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Manage and provide the technical response to submitted RFP / RFI documents.
Participate in projects that require engineering solutions.
Review internal costing to ensure alignment with company standards and architectural rules
Collaborate with peer group Engineers as well as cross functional engineering, network operations, field service and technical, as needed.
Work with other providers of equipment or services, including Charter cable engineering and system engineers, to develop winning solutions to customer's data, and video network requirements
Gather capital requirements and validate architecture designs: pre-sale process for all Spectrum Community Solutions opportunities.
Confirm compliance with Network architecture and standards within costing models for following product sets: High Speed Data, Wi-Fi, and Video, for Spectrum Community Solutions proposals.
Assist in ensuring all project costs are captured for inclusion in the SCS ROI (Return on Investment) model.
Assist with internal teams to help create new processes and drive work orders.
Utilize various VISIO/ GIS software tools to assess network design layout diagrams and equipment placement ‘as build’ designs to support the installation.
Review and assess if diagrams, survey planning documents and SOW’s specifications are captured.
Assist scheduling work assignments, monitor project work flow and maintain accurate weekly production reports.
Perform other specific duties as requested.
Perform other duties as requested.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Deep knowledge of networking technologies required as the basis for making assessments of the future requirements of Spectrum products and the needs of our customers
Deep knowledge of LAN/WAN networking and IP address management technology and design
Ability to prioritize, organize effectively and handle multiple projects and tasks
Ability to develop clear and concise spreadsheet costing models
Ability to effectively present and explain technical solutions to customers and sales staff
Knowledge of cable television products and services
Basic knowledge of RF systems, including wireless data transport technologies, needed to design solutions to meet the requirements of the opportunities they are supporting
Basic knowledge of the following technologies needed to design solutions to meet the requirements of opportunities the Operations Engineer is supporting
Network design principles including VLAN implementation, sub-netting, spanning tree, VLAN trunking and inter-VLAN routing
IP routing protocols including RIPv2, EIGRP, OSPF, ISIS and BGP
Video technologies, ranging from Analog and QAM based, to Pro:Idiom and future deployments
TDM services including T1/E1, T3/E3, OCx circuits and Frame Relay
Telephone network design and service delivery, including VoIP
General knowledge with carrier and MSO interconnections, Central Office collocation, and interconnections and facilitating NOC to NOC relationships
Bachelor's degree (BA/BS) from a four (4) year college or university in Engineering, Computer Science, or related field
Required Related Work Experience and Number of Years
Network Engineering/ Administrator experience, Network Sales Engineering experience 4-6
Designing IP Networks to deliver Voice/Video/Data, including Optical Transport Technologies (CWDM, DWDM, Wavelengths) and frame relay or ATM networks
Preferred Skills/Abilities and Knowledge
Industry recognized certifications such as CCNA, CCNA – Wireless, CCDA or equivalent
Preferred Related Work Experience and Number of Years
PHYSICAL AND MENTAL REQUIREMENTS
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
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Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. ...