At a glance:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
You focus on exceeding client expectations during all inbound post-installation support communications related to audit and billing functions, including processing account adds and changes. As an Enterprise Client Services Representative, you excel at establishing and maintaining professional and positive relationships with clients on behalf of the company.
You improve client satisfaction by addressing client issues and questions in a timely manner consistent with company policies and values. Through your expertise and understanding of each client’s current and future needs, you establish mutually beneficial processes that improve efficiency and ensure accuracy. You flourish in an office environment managing accounts across the Spectrum Enterprise footprint. You report directly to the Manager of Client Services for goals, guidance and assistance.
What you will do:
Required keys for success:
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Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. ...