Facilities Assistant II

ectrum brand, the company offers a full range of state-of-the-art residential and business services, including Spectrum Internet®, TV, Mobile and Voice. Charter's commitment to serving customers and exceeding their expectations is the bedrock of its business strategy and the philosophy that guides its over 101,000 employees.

BE PART OF THE CONNECTION

As a Facility Assistant II at Charter Communications, you play a vital role in supporting the day-to-day operations of our facility location(s). You are responsible for ensuring the smooth functioning of the building and its infrastructure through a wide range of support assignments. Your comprehensive understanding of corporate facility operations enables you to perform general maintenance tasks for both the facility and office equipment.

In this fast-paced and demanding environment, your prompt and efficient response to requests is crucial. Your exceptional customer service skills and unwavering professionalism allow you to maintain the highest level of service standards, fostering positive interactions with our internal and external stakeholders. Support day-to-day operations by performing various assigned tasks promptly and efficiently. Prioritize and respond promptly to requests, maintaining efficiency in this dynamic environment. Deliver exceptional customer service and uphold professionalism in all interactions.

As our Facility Assistant II, you will contribute significantly to the seamless operation of our facility and enhance the overall experience for our stakeholders.

WHAT OUR FACILITIES ASSISTANTS ENJOY MOST

• Actively and consistently support efforts to simplify and enhance the customer experience.

• Maintaining the overall order and organization of the common areas throughout the facility.

• Providing a consistent and effective level of customer service while responding to building occupants on issues.

• Completing daily and weekly facility-related tasks and duties such as acting as a switchboard/receptionist, mailroom clerk, clerical assistant, etc.

• Proactively ensuring that conference/meeting rooms are properly equipped and maintained daily and addressing any necessary corrections.

• Assisting employees with conference room requests (visitors, parking, security, etc.), communicating reservation confirmations, room set-up requirements, catering requests, and signage needs, and providing support in case of potential conflicts.

• Maintaining the Outlook calendar for various meeting rooms on campus, assisting the Business Unit with meeting schedules and requirements.

• Monitoring, stocking, and completing inventory sheets associated with the daily and weekly maintenance of the breakroom, mailroom, and supply cabinets in all buildings on campus. This includes refilling coffee, paper, copier trays, supply drawers, etc.

• Ensuring that office equipment is operational and properly maintained, troubleshooting problems as needed, and managing repairs with the service provider as directed by the supervisor.

• Escorting vendors/service providers on campus while they perform repairs or equipment installations.

• Assisting with the coordination and management of campus moves and company functions.

• Supporting the maintenance of up-to-date floor plans and associated documentation.

• Monitoring and administering building access.

• Performing other duties as assigned.

• By actively participating in these responsibilities, you will contribute to simplifying processes, enhancing customer satisfaction, maintaining a well-organized environment, and ensuring the smooth operation of our facility.

The Facilities Department ensures smooth day-to-day operations of the location(s), performing various support tasks to maintain a well-functioning building. They handle general maintenance and possess knowledge of corporate facility tasks. Operating in a fast-paced, high-demand environment, they prioritize prompt and efficient response to requests, delivering exceptional customer service with professionalism.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Ability to read, write, speak and understand English

• Proficient w/computers and MS Office software (Word, Excel, Outlook calendar & email)

• Good interpersonal, oral and written communication skills

• Flexible, adaptable, independent and motivate team player able to work in a fast paced environment

• Ability to provide quality customer service

• Ability to use standard office equipment (telephone, computer, printer, scanner, copier)

• Possess attention to detail, organization and accuracy

• Ability to work overtime as the business needs dictate

• Ability to effectively and efficiently make use of time and resources

• Ability to maintain a positive attitude and work environment

• Valid driver's license with a satisfactory driving record within Company required standards

• High School Diploma or equivalent

• Office environment

• Occasional overtime required

Preferred Qualifications

• Facility support or related experience in a professional, retail or hospitality sector 1+ year

• Customer Service 1+ year

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company

• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career

• Total Rewards: See all the ways we invest in you-at work and in life

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Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.