Federal Account Success Consultant Spectrum Enterprise

At a glance:

• Are you an experienced Federal sales consultant skilled at developing data, voice and video solutions?
• Can you commit to a client-facing inside role aligned with the Spectrum Federal Sales team providing detailed account management?
• Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.

Highlights:

As a Federal Account Success Consultant, you proactively identify roadblocks and overcome obstacles to increase business while enhancing the Federal client experience. You serve in an inside client-facing position aligned with the Federal Sales team developing data, voice and video solutions for Federal agencies and partners. You excel at detailed account management and building client relationships that foster trust and long-term retention. You continuously strive for excellence and thrive in an office environment supporting Sales teams via in person and digitally. You report directly to the Enterprise Federal Sales Accounts Management for goals, guidance and assistance.

Position benefits:

• Competitive salary with bonus.
• Health, vision and dental insurance.
• 100% company match 401(k) up to 6%.
• Company funded retirement accumulation plan for an additional 3%.
• Education assistance.
• Pretax childcare spending account.
• Paid holidays, vacation days, personal days and sick days.
• Employee discount on spectrum services where available.

What you will do:

• Enhance and simplify the sales cycle by responding to inbound calls and marketing leads, managing sales and service requirements and engaging boundary partners to resolve issues.
• Develop and foster valued based relationships with Federal Government Clients by providing active and consistent sales and support efforts focused on simplifying and enhancing the Client experience
• Grow key Federal Government relationships and maximize opportunities to upsell or cross-sell by consulting on fiber and coaxial products and services.
• Encourage long-term client retention through a collaboration with other departments to resolve client issues.
• Recommend areas for improvement through ongoing monitoring and the evaluation of internal processes and tools.
• Perform additional duties related to the position as assigned.

Required keys for success:

• Two years of experience supporting Federal clients.
• Experience selling data, voice or video solutions in the telecommunications business-to-business (B2B) industry.
• Proven record of sales success with references.
• History of persuasively presenting products and services to meet client needs while addressing and overcoming objections to close sales.
• Track record of providing the highest quality of service to clients.
• Competitive and driven to meet daily, weekly and monthly goals and stay motivated while working within company policies and Federal regulations.
• Adept at organizing and prioritizing time to ensure delivery of results while displaying a strong work ethic.
• Maintain high-performance levels and persistence in very difficult, changing, uncertain or other stressful situations.
• Proven multi-tasking skills within a fast-paced environment with the ability to listen to individuals on the phone while navigating multiple screens and entering information.
• Commitment to maintaining client and business confidentiality.
• Adaptive with the ability to provide a unique positive client experience by adjusting personality and sales approach to match each client’s style.
• Consistently pursue self-development, seek feedback and be receptive to coaching.
• Quick learner with the ability to apply knowledge learned through formal training and on-the-job experience
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Ability to obtain and hold security clearances.
• Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:

• Valid state driver's license and insurance, satisfactory driving record and availability to travel.

Your education:

• Bachelor’s degree in business administration or a related field, or an equivalent combination of education, training and experience (required).

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