Field Operations Manager

Are you an innovative problem solver? Do you thrive in a fast-paced environment with constant change? Can you leverage your creativity to lead and build a team for success? Then working as a Field Operations Manager within Spectrum’s Field Operations business unit may be right for you.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. As a Field Operations Manager, you ensure that field technicians and field supervisors deliver essential and innovative technology that people use in everyday life, in a safe and professional manner, while consistently exceeding the expectations of our growing customer base.

BE PART OF THE CONNECTION
As a Field Operations Manager you will demonstrate your leadership by providing direction to fulfillment technicians and contractors. Serving as a Spectrum Ambassador, you maintain system integrity and oversee installation and service orders while building face to face relationships with Field Technicians, Field Supervisors, and Spectrum customers. You will coach for success and oversee hiring, training, developing, and performance management while promoting an environment of trust and respect.

WHAT OUR FIELD OPERATIONS MANAGERS ENJOY MOST

• Driving results and providing world-class customer service

• Developing and leading a team

• Building relationships

This role is a hybrid of both outside work and inside work. You will have the ability to self-manage your time, and balance between two environments. You will spend 90% of your time in the office and 10% of your time in the Field.

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

• Education: Bachelor’s degree in electronics or related field, equivalent work experience, industry certifications (NCTI, SCTE, BCT/E)

• Experience: Technical supervisory experience or equivalent (5+ years)

• Skills: Leadership, time management, organization, critical thinking, professionalism

• Abilities: Analytical, project management, SME in tools, guidelines/policy, and products

SPECTRUM CONNECTS YOU TO MORE

• Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills

• Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company

• Competitive Pay: Generous starting pay

• Total Rewards: See all the ways we invest in you—at work and in life

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