Spectrum is seeking a motivated customer service intern whose strengths include:
Passion for technology
This is a learning-intensive program designed to give you essential business insights and hands-on experience in the technology field. Benefits include professional development sessions, networking opportunities, and mentorship.
The Spectrum Internship Experience
You're a motivated rising high school junior student enrolled in the in the Greater Appleton, WI area. You have clear aspirations and are seeking a summer internship program that will help you meet them.
Our internships are designed to provide:
Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.
First-rate, hands-on experience in the telecommunications industry.
Opportunities to connect you with people who can give you a better understanding of the industry and help you accomplish real goals you can add to your résumé, this includes assigning you a formal mentor and interactions with senior executives.
What you can expect in this role
As a Spectrum Intern, you'll learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participates in professional skills development activities.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Effectively present and discuss Charter products and services.
Convey an image of quality, integrity and superior understanding regarding services.
Manage customer interactions professionally and efficiently.
Effectively address customer questions, complaints and concerns.
Remain current and knowledgeable on every aspect of supported product.
Facilitate customer issue escalations to local management/support as required.
Comply with company and call center policies and procedures.
Accurately document customer account records based on actions taken.
Fulfill work schedules as required.
Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.
Keep supervisor informed of any work-related concerns.
Participate in professional skills development activities.
Perform other duties as assigned.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to handle multiple tasks
Organization and time management skills
Excellent interpersonal skills
Familiarity with PCs, Microsoft Office Suite and general intranet navigation
Ability to work well in teams
2+ years of high school experience
Satisfactory HS performance relative to attendance and grades
Related Work Experience
Computer, electrical or management course completions
Normal office conditions
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. ...