Intern - Customer Service Representative

Spectrum

3.4

Appleton, WI

Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management

  • 62% say women are treated fairly and equally to men

  • 61% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.

  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.

  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.

  • #335865BR

    Position summary

    A Glance
    Spectrum is seeking a motivated customer service intern whose strengths include:

    • Collaboration

    • Learning

    • Passion for technology

    • Creativity

    This is a learning-intensive program designed to give you essential business insights and hands-on experience in the technology field. Benefits include professional development sessions, networking opportunities, and mentorship.

    The Spectrum Internship Experience
    You're a motivated rising high school junior student enrolled in the in the Greater Appleton, WI area. You have clear aspirations and are seeking a summer internship program that will help you meet them.

    Our internships are designed to provide:

    • Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.

    • First-rate, hands-on experience in the telecommunications industry.

    • Opportunities to connect you with people who can give you a better understanding of the industry and help you accomplish real goals you can add to your résumé, this includes assigning you a formal mentor and interactions with senior executives.

    What you can expect in this role
    As a Spectrum Intern, you'll learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participates in professional skills development activities.

    MAJOR DUTIES AND RESPONSIBILITIES
    Actively and consistently support all efforts to simplify and enhance the customer experience.
    Effectively present and discuss Charter products and services.
    Convey an image of quality, integrity and superior understanding regarding services.
    Manage customer interactions professionally and efficiently.
    Effectively address customer questions, complaints and concerns.
    Remain current and knowledgeable on every aspect of supported product.
    Facilitate customer issue escalations to local management/support as required.
    Comply with company and call center policies and procedures.
    Accurately document customer account records based on actions taken.
    Fulfill work schedules as required.
    Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.
    Keep supervisor informed of any work-related concerns.
    Participate in professional skills development activities.
    Perform other duties as assigned.

    REQUIRED QUALIFICATIONS
    Skills/Abilities and Knowledge
    Ability to read, write, speak and understand English
    Ability to handle multiple tasks
    Organization and time management skills
    Excellent interpersonal skills
    Familiarity with PCs, Microsoft Office Suite and general intranet navigation
    Ability to work well in teams

    Education
    2+ years of high school experience

    Related Experience
    Satisfactory HS performance relative to attendance and grades

    PREFERRED QUALIFICATIONS
    Related Work Experience
    Computer, electrical or management course completions

    WORKING CONDITIONS
    Normal office conditions

    The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

    GGN105 335865 335865BR

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    About the company

    Industry: Telecommunications

    Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. ...

    Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management

  • 62% say women are treated fairly and equally to men

  • 61% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.

  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.

  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.

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