Maintenance Technician - 3rd Shift

JOB SUMMARY

Under close supervision, primarily responsible for preventative maintenance and repair of the hybrid fiber coax network (HFC), including all of its associated equipment in accordance with the company’s Engineering Standards and Network Protection Policy.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience. Read and accurately interpret system/network design maps. Verify as built documentation; compare findings in the field with existing documentation and report findings following local process Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit etc., according to technical specifications; splice coax Monitor and report signal leakage and complete repairs as required; identify and repair upstream and downstream ingress Read and interpret equipment schematics As directed, complete end of line network testing to meet technical specifications; regularly test all HFC network components using test equipment including: signal level meters, volt-ohm meters, leakage detector, Time Domain Reflector (TDR) and other related test equipment Perform routine maintenance, troubleshoot and update records of standby power supplies according to technical specifications Troubleshoot and repair basic distribution problems associated with RF, AC and DC elements of the forward and reverse plant; report drop related problems Perform basic telephony troubleshooting to support medical no dial tones Communicate with TAC/Dispatch to update progress on escalated tickets

Resolve system outages as directed Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders, surveys, referrals, etc. Operate company vehicle in a safe and responsible manner. Clean, maintain stock and secure assigned vehicle and equipment, in accordance with company policies Adhere to company, industry, local, state and federal regulations and standards, as applicable Know, understand and follow Company policy Communicate with Inside Plant (ISP) personnel to optimize plant performance and confirm resolution of repairs Under supervision, optimize HFC optical nodes May collaborate with construction personnel on new build and plant modifications, as directed Under supervision, set up amplifier (unity gain) and complete distribution sweep (frequency response) Perform other duties as requested

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward and professional manner Ability to work independently Ability to prioritize and organize effectively Knowledge of basic mathematics and electronics Ability to operate appropriate computer or test equipment associated with position Valid driver's license with satisfactory driving record within Company required standards

Required Education

High school diploma or equivalent work experience

Required Related Work Experience and Number of Years

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Basic understanding of HFC networks Basic understanding of RF, AC, DC Basic understanding of customer premise network Experience with splicing coax cable Knowledge of company products and services Broadband industry and vendor specific certifications and training (NCRI, SCTE)

Preferred Education

Preferred Related Work Experience and Number of Years

Telecommunications Installation/Service Coax and/or fiber network installation and maintenance

WORKING CONDITIONS

Work outdoors in all kinds of weather and at all times of the day or night Work performed near power lines and electricity Work performed at various heights above ground on telephone/power poles Work and travel in inclement weather Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions Work indoors in confined and/or poorly ventilated areas such as basements, crawlspaces, utility closets etc. Secondary on-call rotation may be required

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment Ability to accurately measure distances, using tapes or other measuring devices Ability to carry, climb and operate extension ladder (approx. 32 feet high and 90 pounds) Ability to climb poles using gaffs, hooks and climbing belt as needed Ability to differentiate between different sizes and colors of wires Ability to dig in all types of soil to bury cable Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to perform job from high places (i.e. poles and roofs) Ability to use hand tools, test tools and web based tools Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts Ability to work while standing 50 - 70% of the time Ability to work with small components and wires to make cable connections

Mental Requirements

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

TMN141 334434 334434BR