Manager Business and Application Analysis, Process Engineering, Spectrum Enterprise

At a glance:

• Are you an experienced business process leader skilled in guiding a team in writing and documenting business and system processes, such as workflows, user guides and job aids?
• Can you serve as a liaison to internal teams, stakeholders and other leaders impacted by new products and technologies?
• Do you desire an influential role supporting client experience improvement programs and enabling a shorter time to market for new strategic products and initiatives?

Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.

Highlights:

As the Manager of Business and Application Analysis, you focus on maintaining continuous operations through decisive team management of high performing Business and Systems Analysts. You excel at assessing, capturing and documenting user needs into detailed business and technical requirements. You analyze business and system activities using an expert knowledge of our operations, networking products and capabilities. Combining your technical expertise and understanding of the business, you swiftly address and resolve business issues.

You propel business growth by serving as a liaison between business operations groups impacted by a particular initiative, such as new products, services, processes, regulations or support technologies. You are passionate about implementing solutions that drive growth while enhancing the client experience. You thrive in an office environment and travel to support projects when necessary. You report directly to the Director of Business and Application Analysis Operations for goals, guidance and assistance.

Position benefits:

• Competitive salary with bonus.
• Health, vision and dental insurance.
• 100% company match 401(k) up to 6%.
• Company funded retirement accumulation plan for an additional 3%.
• Education assistance.
• Pretax childcare spending account.
• Paid holidays, vacation days, personal days and sick days.
• Employee discount on Spectrum services where available.

What you will do:

• Be an inspiring leader for a team of cross-functional Analysts by actively and consistently supporting all efforts to simplify and enhance the client experience.
• Identify issues that could impact or be impacted by the delivery of new products, services, processes or support technologies through detailed analyses of system interdependencies, requirements, risks and risk mitigators.
• Alert senior leadership to business impacts of system changes or outages.
• Support all aspects of integration by ensuring the installation of new products and services, regulatory requirements, tools, technologies and markets into existing operations.
• Mitigate risks for the delivery of new products, services, processes or support technologies by ensuring a complete analysis and understanding of interdependencies and business risks.
• Ensure project accuracy by documenting, designing and implementing all defined business rules and policies.
• Fully optimize production by leveraging technology, ensuring automated and manual process enablers are working and redesigning processes where applicable.
• Supervise the translation of high-level business requirements into functional specifications and then translate them to technical specs.
• Improve established processes by developing and maintaining a library of functions and specifications via Change Management processes.
• Interpret and deliver the functional specifications of projects to impacted business units and other supporting organizations, including IT, Billing and third-party vendors.
• Achieve project goals by aligning operational strategies and technical solutions, complying with all defined business policies and documenting and implementing designs.
• Perform additional duties related to the position as assigned.

Required keys for success:

• Three or more years of telecommunications experience.
• Five years of project management experience.
• Five or more years of business operations analysis experience.
• Proven track record of analyzing and interpreting data while quickly identifying business issues and opportunities.
• History of managing projects simultaneously while defining key performance indicators and metrics.
• Confident when documenting, preparing and presenting data-driven technical information to C-level executives and decision-makers.
• Deadline-driven with the ability to make decisions and resolve issues while working under pressure.
• Demonstrated initiative to accomplish job duties while using sound judgment and strong organizational and prioritization skills.
• Proven ability to manage cross-functionally and motivate others.
• Knowledge of process and project management.
• Familiar with general accounting and billing procedures.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Visio.
• Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:

• Track record of building strong partnerships and trust relationships with business stakeholders and leadership.
• Previous experience as a technical or functional writer with team management experience.
• History of leading a strong team of technical and business process engineers.

Your education:

• Master’s degree in business administration or a related field or an equivalent combination of training, education and experience (required).

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