Manager, Business Process Analysis




Stamford, CT


Position summary

Reviews and analyzes areas of operations and controls, operational activities, including: business processes, internal controls, policies and procedures, functional management systems and internal reporting per the request of Executive Management. Develops and recommends process improvements for improved efficiencies and compliance.


  • Reviews processes and controls and determines whether operating standards are established and achieved within the functional organization.

  • Develops and enhances internal process documentation, including: process flowcharts, risk and control documentation, business context diagrams, system overviews and management summaries.

  • Works with management to identify improvements in the efficiency and effectiveness of processes and controls.

  • Documents and tests internal controls.

  • Manages the integration of acquired organizations developing processes and tracking mechanisms to support integration efforts.

  • Performs internal reviews and supports SOX compliance assessments as requested by management.

  • Develops action plans to address process improvement areas.

  • Leads a team of cross-department personnel (https://e.g., process owners, auditors, accountants, business planners, developers) to document processes, perform testing, validate findings and summarize observations.

  • Identifies, analyzes, evaluates and implements standardized processes and procedures in identified areas of the business.

  • Ensures process meet and exceed technical and business requirements.

  • Performs advanced excel analysis of data from varying data sources.

  • In collaboration with other data owners validates data accuracy and completeness.

  • Validates summary analysis and observations.

  • Performs other duties as requested by management.


Required Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English Expertise in developing, evaluating and documenting internal controls and processes

  • Effective flowcharting and process documentation skills

  • Advanced Excel data analysis skills

  • Ability to understand complex systems, applications, and business processes and procedures

  • Ability to effectively self-manage

  • Ability to make effective presentations, possesses excellent verbal and written communication skills

  • Ability to interface and communicate with department managers and VPs

  • Ability to identify and evaluate business and technology risks, internal controls to mitigate risks, and related opportunities for internal control improvement

  • Demonstrated mastery of PC skills (https://i.e., Microsoft Word, Excel, Visio, Power Point) Effective business systems skills In-depth knowledge of all aspects of business operations, including: sales, customer service, billing, collections, field operations and accounting

  • Demonstrated ability to identify and question assumptions and find creative and effective solutions

  • Ability to effectively collaborate with business unit personnel

Required Education

  • Bachelors degree in Business or Accounting or equivalent experience

Required Related Work Experience and Number of Years

  • Accounting Experience - 5+ Audit Experience - 8+ Experience in systems processes, project planning and operational analysis - 5+


  • Preferred Skills/Abilities and Knowledge

  • Certified Internal Auditor

  • Certified Public Accountant

  • Certified Fraud Examiner or other certification Knowledge of Microsoft PowerPoint, Project, Access Database and Visio Knowledge of SQL and Macro

  • Preferred Education

  • MBA

Preferred Related Work Experience and Number of Years

  • Internal audit experience with operations Management or leadership experience - 2+


  • Office environment


  • Physical Requirements

  • Mental Requirements


BGN510 2023-13805 2023

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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