Manager, IT - SOC

Company Overview
Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.

This position is eligible to work in a hybrid work model (combination of in-office and remote days)

JOB SUMMARY
Responsible for implementing corporate IT initiatives that support the strategy and goals of the corporation. Implements IT standards, policies and/or master plan for the IT function. Manages the development and acquisition of new technologies and tools to improve the organization's internal operations and data delivery. Implements new technological directions and manages the organization in the deployment.
Shift Requirement: Wednesday - Saturday; 9:30 p.m. - 7:30 a.m.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience.

• Oversee a department of the IT functional area.

• Implement IT plan according to the IT and corporate strategy.

• Manage the maintenance and enhancement of hardware and software systems that support field business applications and local area network/wide area networks (LAN/WAN) for employees.

• Manage IT employees to ensure uninterrupted IT network support at maximum performance.

• Ensure compliance with IT standards, policies and procedures.

• Accountable for respective budgets.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write and speak the English language.

• Basic computer skills, with proficiency with Word and Excel

• Knowledge of computer and/or network systems, applications, procedures and techniques

• Experience leading others and providing constructive feedback

• Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders

• Skill in organizing resources and establishing priorities

• Ability to learn and support new systems and applications

• Ability to work with others to resolve problems, handle requests or situations

• Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area

• Ability to display a sense of urgency to resolve issues quickly and efficiently

• A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential

• Ability to multi-task and handle on a proactive basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies

• Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material

• Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently

Required Education
BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience

Required Related Work Experience and Number of Years
3 years of IT work experience
1 year of Project management experience

PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
2 years of Management or Leadership experience

WORKING CONDITIONS
Office environment
Shift Requirement: Wednesday - Saturday; 9:30 p.m. - 7:30 a.m.

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