by planning, conducting and directing the analysis of highly complex business problems to be solved by technology.
Serve as subject matter expert and ensures effective management of current and future HR systems, processes and programs through analysis and assessment of business needs and system capabilities.
Partners with senior management to acquire / assign necessary resources from cross-functional teams, evaluate potential projects, and build senior management support.
Responsible for communicating project statuses to senior management team, COEs, and executive sponsors.
Responsible for building and maintaining relationships with the COEs, external vendors and internal technology.
Ensures that analysts who function as the first point of contact for the team provide quality service to the organization.
Develop business requirement definition and functional specifications for HR Systems development, modifications and/or configurations.
Conduct work flow analyses, evaluating systems changes required to support processes, and designing and implementing test plans to validate those changes.
Produce enhancement support documentation and/or end user training guides to support all processes.
Adhere to SDLC, HRIS change control practices/processes, SOX policies and practices, and audit requirements and procedures.
Manage external vendor relationships including maintaining awareness of vendor strategic direction and impacts to Charter HR Systems product updates and enhancements and manage vendor deliverables as it relates to technology changes.
Act as escalation point for Tier II and Tier III production issues that cannot be managed by Support Analyst.
Collaborate with the HR Technology management team to manage HR Technology projects, assign resources, conduct feasibility studies, scope and budget requested changes, establish project milestone dates (requirements, development, testing and implementation), escalate testing issues and discuss and document overall project status.
Provide consultative systems services on projects that span various functional areas at Charter (Payroll, Finance, Internal Technology, HR, etc.).
Advise on HR business/system processes and impacts, and partner with appropriate groups to achieve business needs.
Design, build and extract large and complex data sets while partnering with HR, learning and Recruiting teams across business lines.
Work closely with HR leadership to understand division and Port-wide priorities and initiatives and determine what data and analysis can be most beneficial in supporting organizational efforts.
Analyze and portray information based on a host of HR-related data and performance indicators.
Develop reports, prepare analyses and make predictions based on data and analysis.
Prepare recommendations for decisions based on data and analysis.
Present both high-level and detailed information to a variety of audiences in a variety of formats.
Assist HR Strategic Business Partners with their information needs around workforce planning and other efforts.
Design and maintain ad hoc and standard reports for ongoing customer needs.
Serve as subject matter expert and ensures effective delivery of human capital data and reporting solutions sourced from Talent Systems (e.g., iCIMs), Human Capital Management (HCM) systems (e.g., Peoplesoft, Oracle HCM), workforce analytics platforms (e.g., Visier, Oracle Fusion HCM Analytics) through analysis and assessment of business needs and system capabilities.
Consult with customers to identify HR reporting requirements and address business data needs; manage construction of ad hoc or recurring reports and scorecards, partnering with the Human Resources Technology team to develop ongoing system-based solutions.
Perform project management duties as needed to support data collection projects and the implementation of new reporting resources.
Work with large volume, heterogeneous data sets.
Visually present and communicate compelling data, analysis and findings.
Participate in implementation projects for new enterprise technologies.
Visualize and report data findings creatively in a variety of visual formats that appropriately provide insight to users.
Collaborate cross-functionally with business stakeholders to analyze and understand human capital management.
Perform other duties as requested.
Required Skills/Abilities and Knowledge
Working knowledge of Human Resources Operations across multiple functions
Ability to apply a broad, integrated perspective when planning, problem-solving and assessing cross-functional impacts. This includes identifying critical steps, activities, and upstream/downstream impacts.
Demonstrated interpersonal, written and public speaking skills with ability to communicate complex information to all levels of the organization
Previous people leadership experience
Analytical skills as well as writing, presentation and data visualization skills
Ability to prioritize work streams to achieve the maximum business value
Must be self-motivated, results-driven, and able to work with minimum supervision
Demonstrated statistical analysis, quantitative analytics, forecasting/predictive analytics, multivariate testing, and optimization algorithms skills
Proficient in SQL Query, Excel and Tableau
Bachelor's degree in Business Administration, Computer Science, Operations Research, AI, Statistics, Economics, Quantitative Analysis or other related field (e.g. BI and/or database management certifications) or equivalent combination of education and experience
Required Related Work Experience and Number of Years
Data manipulation and statistical modeling experience in a large scale data, transactional, and real time networks and systems - 5+
Business Intelligence project management - 3+
HR ERP application and data reporting experience (e.g., PeopleSoft, iCIMs, Oracle HCM) - 2+
HR Analytics application experience (e.g., Visier, Oracle FAW) - 2+
Management or leadership experience - 2+
Preferred Skills/Abilities and Knowledge
Knowledge of Business Intelligence and Analytics Solutions project
Preferred Related Work Experience and Number of Years
Management or leadership experience - 2+
HDA502 2024-27660 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.