Mgr, Program Management

JOB SUMMARY
Responsible for establishing project management standards and for overseeing Project Management staff, who are in turn responsible for project execution and delivery on a daily basis. Responsible for strategic development and implementation of assigned projects. Ensures completion of projects from original concept through final implementation.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Works closely with leadership to create roadmap and coordinate development and implementation of multiple initiatives.

Provides purpose, guidance and motivation to team members. Tracks project statuses; adjusts team member assignments and resource allocations to ensure project objectives are delivered on time and within budget.

Responsible for performance review and monitoring continuous improvement plans.

Manages project staff results by coaching, counseling, and disciplining employees; Plans, monitors, and appraises job results.

Ensures alignment between project objectives and technical/operational solutions. Monitors and guides projects to ensure quality development and on-time delivery within budget.

Ensures updated project documentation is maintained.

Reviews and approves project budgets, funding requests, forecasts, invoices, cost allocations, and reporting.

Guides and reinforces project management best practices. Applies lessons learned from previous projects. Ensures compliance with department policies, procedures and practices.

Recruits, hires, trains and manages department staff.

Perform other duties as requested.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with co-workers, customers, and external company personnel in person, on the phone, and in writing in a clear, straight-forward, and professional manner
Ability to work independently
Ability to supervise and motivate others
Ability to prioritize, organize and handle multiple projects and tasks simultaneously
Excellent interpersonal skills with a can-do attitude, diplomatic approach, confidence and comfort around peers and leadership team
Excellent interpersonal skills
Excellent written and verbal communication skills. Ability to establish rapport, define expectations and gain commitment to project goals and deliverables
Ability to develop strong relationships with cross-functional teams
Ability to manage multiple initiatives simultaneously and independently
Ability to translate and synthesize data and complex information into compelling narrative
Ability to make decisions and solve problems collaboratively while working under pressure
Proficiency with personal computer and software applications

Required Education
Bachelor's degree in computer science, information systems, business administration or related field, or equivalent experience
Project Management certification or successful completion of a recognized project management curriculum is preferred

Required Related Work Experience and Number of Years
Project management - 5+

Preferred Related Work Experience and Number of Years
Management or leadership experience - 2+

WORKING CONDITIONS
Office environment
Flexibility to work extended hours
10-15% travel KGN520 337433 337433BR