Multi-Tenant Sales Representative

JOB SUMMARY

Sells products and services to customers in assigned areas/properties through door-to-door solicitation and by building relationships.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio Solicits residential customers through door-to door solicitation and by building relationships with property management and explains products and services available to same Generates incremental revenue from existing customers by adding new/additional services or upgrades Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions Attends and actively contributes to sales meetings and training programs Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting Collect and account for funds and provide receipts according to Company policy and guidelines

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English Knowledge of cold call sales skills, persuasion, and clear communication skills Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle Ability to work outside for extended periods in any season and/or during inclement weather Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications Valid driver's license with a satisfactory driving record within Company required standards

Required Education

High School Diploma or equivalent work experience

Required Related Work Experience and Number of Years

Experience in sales or customer service - 1+

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Knowledge of communications technologies and services, with an emphasis on data networking fundamentals Knowledge of cable or telecommunications services Experience with consumer education of products and services

Preferred Education

Preferred Related Work Experience and Number of Years

WORKING CONDITIONS

Office environment and / or outside environment with exposure to inclement weather Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.) Exposure to moderate noise levels Must be able to work evenings and weekends

Variable hours: may include weekends, holidays, and split days off

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

Mental Requirements

Ability to complete documentation accurately Ability to build mutually beneficial relationships with all management at assigned properties Ability to communicate orally and in writing in clear and straightforward manner Ability to maintain confidentiality Ability to deal with the public in a professional manner Ability to maintain high level of self-motivation Ability to maintain favorable relations with subscribers, vendors and employees within the service area Ability to prioritize and organize effectively Ability to use personal computer and software applications

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
SMD300 337317-3 337317BR