Sells products and services to customers in assigned areas/properties through door-to-door solicitation and by building relationships.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio Solicits residential customers through door-to door solicitation and by building relationships with property management and explains products and services available to same Generates incremental revenue from existing customers by adding new/additional services or upgrades Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions Attends and actively contributes to sales meetings and training programs Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting Collect and account for funds and provide receipts according to Company policy and guidelines
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Knowledge of cold call sales skills, persuasion, and clear communication skills Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle Ability to work outside for extended periods in any season and/or during inclement weather Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications Valid driver's license with a satisfactory driving record within Company required standards
High School Diploma or equivalent work experience
Required Related Work Experience and Number of Years
Experience in sales or customer service - 1+
Preferred Skills/Abilities and Knowledge
Knowledge of communications technologies and services, with an emphasis on data networking fundamentals Knowledge of cable or telecommunications services Experience with consumer education of products and services
Preferred Related Work Experience and Number of Years
Office environment and / or outside environment with exposure to inclement weather Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.) Exposure to moderate noise levels Must be able to work evenings and weekends
Variable hours: may include weekends, holidays, and split days off
PHYSICAL AND MENTAL REQUIREMENTS
Ability to complete documentation accurately Ability to build mutually beneficial relationships with all management at assigned properties Ability to communicate orally and in writing in clear and straightforward manner Ability to maintain confidentiality Ability to deal with the public in a professional manner Ability to maintain high level of self-motivation Ability to maintain favorable relations with subscribers, vendors and employees within the service area Ability to prioritize and organize effectively Ability to use personal computer and software applications
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
SMD300 332814-3 332814BR
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $40,000.00 to $50,000.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. ...