Paralegal II

JOB SUMMARY
Provides support to attorneys overseeing consumer complaints received from state and federal regulatory agencies. Assists with drafting complaint responses, and the intake and tracking of consumer complaints from regulatory agencies. Responsible for coordinating, compiling, analyzing and distributing accurate and timely information, and for preparing and filing documents at appropriate state and federal regulatory agencies. Also responsible for certain administrative functions associated with supporting our Regulatory Complaint Response Team.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience

• Review and process incoming consumer complaints for internal clients

• Assist in maintaining database of consumer complaints, including tracking complaints and all related information received from start to finish

• Assist attorneys in filing timely responses with regulatory agencies, including being the primary contact for various agencies

• Draft complaint responses and provide responsive materials to third parties and regulatory authorities, as needed

• Track open issues and prepare regular status reports for management

• Process incoming and outgoing correspondence from both regulatory authorities and customers

• Perform other related duties as requested by supervisor(s)

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Proficiency with Microsoft software

• Demonstrated organization skills and attention to detail

• Understanding of legal language and principles, research methods, court pleadings and processes, legal holds and other related matters

• Legal research and investigative skills

• Demonstrated written and verbal communication skills

• Demonstrated analytical and problem solving skills

• Demonstrated time management skills and proven ability to meet deadlines

• Demonstrated interpersonal and customer service skills

• Ability to function well in a high-paced and at times stressful environment

• Ability to maintain confidentiality, and to exercise discretion and good judgment

Required Education
Paralegal certification or American Bar Association Approved curriculum required or Associates Degree in related field or equivalent experience

Required Related Work Experience
2+ years paralegal experience

WORKING CONDITIONS
Office environment
Minimal travel LLS110 331593-2 331593BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $27.80 to $49.20. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.