Programmatic Account Manager (National) - Spectrum Reach

Spectrum

3.4

(50)

New York, NY

Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 62% say women are treated fairly and equally to men
  • 61% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.
  • #2024-33213

    Position summary

    ounts

    • Serve as lead account manager on select hold cos, in-house buying teams, or independent agency

    • Provide campaign management, customer service, and partner with sales lead on select account(s)

    Campaign Management

    • Manage the deals/ campaigns from start to finish and oversee deal performance and delivery is aligned with expectations

    • New deal setup for incoming agency and advertisers deals sourced by our team; taking specs agreed to by client, entering into system to create new deal IDs

    • Deal activation lead, ensuring new deals activated in timely manner, communicating internally to work through process and insure SLAs met, and updating client when deals are live or deal status

    • Troubleshooting quarterback of deals with clients; serve as the first line of communication for a client if there are issues accessing a new deal, and quarterback troubleshoot amongst internal teams (e.g. AdOps, product) to resolution

    • Establish key benchmarks/ KPIs for accounts and deals that you can manage to

    • Maximize deal performance to drive revenue for programmatic business

    • Organize x-functional meetings for purposes such as kick off calls, technical troubleshooting, etc.

    Client Service

    • Manage client relationships and act as point of contact for any client questions

    • Client servicing lead, engaging with clients directly and provide a regular meeting or email communication with client to highlight deal performance trends, pacing, optimization recommendations, and gather feedback on the deals that were built to understand necessary changes to improve future schedules

    • Establish reoccurring client check-ins that are live (phone, video, in person) to encourage open line of dialogue

    • QBR client recaps, partner with internal team to pull together materials and insights for sales to present to clients

    • Follow client segmentation (e.g. Gold, Silver, Bronze) established by Senior Manager, Programmatic Account Management

    • Develop good working relationships with day-to-day contacts on buying teams

    Sales and X-Functional Partnerships

    • Align on goals with individual sellers on each account

    • Collaborate with individual sellers to manage pipeline, stakeholder mapping, cultivating new relationships, and deal flow

    • Coordinate marketing/ sales material creation for agency/ client specific meetings

    • Understand agency objectives and KPIs and translate that into programmatic deals that meet those needs

    • Partner with Yield and Ops to maximize inventory usage to ensure deal delivery and/ or help fill holes to maximize fill rate

    • Stay ahead of the curve on marketplace trends relating to programmatic and CTV

    • Knowledge of the programmatic ecosystem, and how Streaming/ OTT/ CTV is bought and sold

    • Experience with PMP and PG deal types

    • Experience with Salesforce, SSP Platforms (Magnite, Freewheel, others), or DSP Platforms (e.g. TTD, Yahoo, others)

    • Familiarity with and experience in programmatic; understanding of deal IDs, metrics, and optimization strategies

    • Customer obsessed to insure excellent client experience and service pre, during, and post

    • Demonstrated organizational skills and attention to detail

    • Effective communication skills in a faced paced sales environment

    • Collaborative mindset, ready to work with multiple cross-functional departments

    • Must be an excellent problem solver with expertise in finding solutions with the help of others

    • High level proficiency in MS Office, particularly excel as well as other data and analytics software

    • Effective verbal, written, and interpersonal communications with overarching skill to translate data, information, and research into powerful points of view-ability to craft and tell a compelling story

    • Familiarity with writing rationales and/or agency POVs ("point of views")

    • An analytical mindset that identifies solutions based in data

    • Passionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach, advertisers, and Madison Avenue

    • Comfortable with entrepreneurial speed and "pinch hitting" for different roles as we build

    Education

    • Bachelor's degree (B. A.) from four-year College or University preferred or equivalent combination of education and experience

    Related Work Experience

    • 3-5 years' experience in programmatic account management experience

    Preferred Qualifications

    • Experience working within a high growth newly formed programmatic business

    • Previous experience in an Publisher, Ad Agency, SSP, DSP, Agency Trading Desk

    • Hands on experience with SSP, DSPs, marketplaces

    • Understanding of 3rd party ad servers, tags, and video ad serving concepts (e.g. VAST)

    SAS202 2024-33213 2024

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

    The pay for this position has a salary range of $69,000.00 to $85,000.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

    In addition, this position has a commission earnings target starting at $50,000.

    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

    Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 62% say women are treated fairly and equally to men
  • 61% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.