Rep 1, Customer Service Billing Representative

SPECTRUM is recruiting Customer Service Representatives with a NEW starting pay rate of $20.00/hour! We also offer an additional shift differential of $0.75/hour for shifts starting after 11:00am!

Start Date: Sunday April 23rd, 2023

What you can expect as a SPECTRUM employee:

• Outstanding paid training program, with mentoring to ensure your success
• A set schedule that you can plan your life around
• NEW! Spectrum Mobile-$15/month, per line. Unlimited talk, text and data!
• Affordable & comprehensive health, dental and vision benefit plan options in first 30 days
• 6% dollar for dollar 401K match plus 3% into a Retirement Plan as well.
• Education Assistance program up to $10,000 dollars a year!
• A diverse and inclusive team where you will feel valued
• Leaders who will coach and help you develop to your full potential
• GROW your career at SPECTRUM through our Professional Growth Program (PGP).
• And more!

Email me at [email protected] or complete your application and assessment below today to launch your career with Spectrum!

12 Weeks Paid Training: Sunday-Thursday 11:00am-8:00pm

JOB SUMMARY
Provides basic customer support related to Charter services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Process customer orders in a courteous, efficient and timely manner.
Effectively present and discuss Charter products and services.
Convey an image of quality, integrity and superior understanding regarding services.
Manage customer interactions professionally and efficiently.
Effectively address customer questions, complaints and concerns within the scope of responsibility.
Remain current and knowledgeable on every aspect of supported product.
Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.
Accurately document customer account records based on actions taken.
Fulfill work schedules as required.
Participate in quality coaching sessions to ensure efficient and effective interactions with customers.
Keep supervisor informed of any work-related concerns.
Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English

Required Education
High school diploma or equivalent

Required Related Work Experience and Number of Years
Experience working in cable operations and/or telecommunications call center

WORKING CONDITIONS
Normal office conditions

PHYSICAL AND MENTAL REQUIREMENTS
Mental Requirements
Ability to handle multiple tasks
Proven organization and time management skills
Proven interpersonal skills
Ability to effectively train and offer guidance to other representatives
Proficiency with PCs, Microsoft Office Suite and general intranet navigation

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
CCS114 333257 333257BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $20.00 to $27.80. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.