Sales Engineer II, Channel, Spectrum Enterprise

At a glance:

• Are you a fiber network sales expert skilled at evaluating client networking requirements within a value-added reseller (VAR) Channel?
• Can you commit to a consultative position supporting a sales channel team by developing network solutions for prospective VAR clients?
• Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.

Highlights:

As a tech-savvy Sales Engineer for VAR Channel Sales, you exceed client expectations by exercising your expertise to simplify their complex business needs. You have strong persuasive writing abilities that showcase the innovation of our fiber services and products. Through your expertise and understanding of each client’s current and future needs, you outline cost-effective combinations of fiber services, including Ethernet metro area network (MAN), wide area network (WAN), fiber internet access (FIA), voice over internet protocol (VoIP), primary rate interface (PRI) and video services. You are enthusiastic about Spectrum Enterprise products and sharing the partner value proposition with value-added reseller (VAR) and authorized sales agent accounts.

You accelerate the sales cycle by educating clients through technical presentations and written proposals. You proactively assess and create solutions for new enterprise accounts and support all efforts to convert them into long-term clients. You possess a keen ability to overcome technical obstacles and ensure a smooth installation and integration process for clients. You excel at interacting with accounts across the Spectrum Enterprise footprint in an office environment supporting the capture of new business. You report directly to the Senior Manager of Sales Engineerering for goals, guidance and assistance.

Position benefits:

• Competitive salary with sales incentives.
• Health, vision and dental insurance.
• 100% company match 401(k) up to 6%.
• Company funded retirement accumulation plan for an additional 3%.
• Education assistance.
• Pretax childcare spending account.
• Paid holidays, vacation days, personal days and sick days.
• Employee discount on Spectrum services where available.

What you will do:

• Be an impactful member of the Partner VAR Channel sales team by supporting the achievement of monthly sales and revenue goals through pre-sales and post-sales technical consulting.
• Identify and highlight current client improvement areas by performing a needs analysis and determining short and long-term technical requirements.
• Drive the sales process by designing voice and data network solutions for clients, to include the preparation of network topologies and technical specifications.
• Ensure successful sales by preparing and presenting technical proposals on products that highlight integration and implementation within a client network.
• Play a key role in creating informative requests for information (RFI), requests for proposals (RFPs) or requests for quotes (RFQs) by providing technical content and responses.
• Entice clients by creating and presenting network designs and technical sales proposals that align with their needs.
• Initiate the installation process by conducting a client site survey as required.
• Foster positive client relations through collaboration with internal teams to install and integrate products ensuring compliance with policies and procedures.
• Support project management teams to ensure contractual obligations are met and resolve any questions or issues during installation.
• Serve as the subject matter expert (SME) for the sales of standard and non-standard solutions and provide proof of concept designs to internal support teams.
• Continuously improve product offerings by researching industry knowledge and emerging technology trends.
• Perform additional duties related to the position as assigned.

Required keys for success:

• Three or more years of experience in telecommunications or related industry in sales engineering and networking.
• Extensive networking experience with an emphasis on VoIP, signaling protocols and private branch exchange (PBX).
• Detailed knowledge of transmission control protocol/ internet protocol (TCP/IP), internet protocol virtual private network (IP VPN), multi-protocol label switching (MPLS), virtual private LAN service (VPLS), Ethernet, VoIP, synchronous optical networking (SONET) and dense wave division multiplexing (DWDM).
• Understanding of networking fundamentals related to routers, switches, digital signal 3 (DS3), operator carrier exchange (OC-x), channel service unit (CSU), data service unit (DSU) and other client-premise equipment (CPE).
• Consultative sales approach with knowledge of converged multimedia applications.
• Experience with routing protocols, such as border gateway protocol (BGP), intermediate system to intermediate system (ISIS), open shortest path first (OSPF), radio interface protocol (RIP).
• Skilled team communicator with a proven knowledge of the sales cycle.
• Inspiring presentation and proposal design skills.
• Deadline-driven with the ability to multi-task and manage change with shifting priorities.
• Ability to efficiently conduct consultative analysis and provide recommendations.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Visio.
• Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:

• Three or more years of direct telecommunications industry experience.
• Comfortable collaborating with sales executives throughout the sales cycle.
• Solid sales proposal design experience.
• Positive attitude and confident when presenting technical information to high-level clients.
• Familiar with Spectrum Enterprise product suite.

Your education:

• High school diploma or equivalent (required).
• Bachelor’s Degree in a related field, or an equivalent combination of education, training and experience (preferred).
• Cisco Certified Design Associate (CCDA), Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP) or Metro Ethernet Forum Carrier Ethernet Certified Professional (MEF-CECP) (required).

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