Spectrum is the nation’s fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what’s next.
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
Responsible for providing guidance and direction to Network Services management on configuration, installation and deployment of existing and new technology. Responsible for the hiring, training, development, and performance management of staff. Responsible for ensuring on time deployment of projects, network compliance, and capital budgeting.
Responsible for the development, testing and certification of both DOCSIS and PON related devices and technologies.
Understanding of the existing MSOs DOCSIS and Fiber network architectures (i.e., Hardware, Software Network Devices) is required.
The candidate must have a strong background and understanding of access products from vendors such as CommScope, Cisco, Casa, Vecima, Harmonic and Adtran.
The position requires technical working knowledge overseeing a team working on the following technology areas:
CCAP, DAA (Remote PHY, Remote MAC/PHY)
DOCSIS standards including DOCSIS 3.1 and DOCSIS 4.0
DOCSIS CPEs, eMTAs, Cable Modems, Wireless Routers and Gateways
Flexible MAC Architecture (FMA), FDD and FDX technologies
FTTP technologies, EPON: OLTs, Remote OLTs (R-OLT), ONUs
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Ensure required reports are timely, accurate and complete.
Identify and develop procedures to help streamline processes within Network Services.
Provide technical guidance and assistance as required for problem resolution.
Establish interfaces with Engineering, Field Services Operations, and other internal groups as necessary to ensure the timely and efficient resolution of problems.
Oversee the daily activities of Network Services and perform direct supervision of team members, including performance reviews, career development, and staffing.
Adhere to industry specific local, state, and federal regulations, as applicable.
Know, understand and follow company policy.
Establish positive employee relations through effective communication and ongoing support.
Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.
Perform other duties as required by manager.
Required Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to analyze and interpret data
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Ability to work independently
Ability to work with others to resolve problems, handle requests or situations
Extensive knowledge and experience with Network and Element Management tools
Knowledge of company products and services
Extensive knowledge of cable, voice and data communications networks, and associated elements
Extensive knowledge of LAN/WAN design and operations
Extensive knowledge of TCP/IP and SNMP
Extensive knowledge of HFC networks
Extensive knowledge of Advanced Video technology
Demonstrated leadership qualities
Ability to maintain confidentiality
Knowledge of Microsoft Office
Valid driver's license with satisfactory driving record within Company required standards may be required
Master’s degree in Computer Science, Engineering, Math or related field or equivalent experience
Required Related Work Experience and Number of Years
5+yearsManagement experience in a 24/7 operations center
8+ years Network Operations and/or Implementation experience
2 years project management
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Varying schedules in a 24 x 7 Network Center
Travel as required
ENE601 332175 332175BR
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $110,800.00 to $196,400.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. ...