Senior Manager, Program Management

JOB SUMMARY
The Senior Manager of Program Management is responsible for establishing strategic project management standards and for overseeing the Commissions Operations team Project Management staff, who are in turn responsible for Commissions Systems project execution and delivery. Responsible for strategic development and implementation of assigned Commissions Systems projects. Ensures completion of projects from original concept through final implementation.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Works closely with leadership to create roadmap and coordinate development and implementation of multiple complex initiatives.

Provides purpose, guidance and motivation to team members. Tracks project statuses; adjusts team member assignments and resource allocations to ensure project objectives are delivered on time and within budget.

Responsible for performance review and monitoring continuous improvement plans.

Manages project staff results by coaching, counseling, and disciplining employees; Plans, monitors, and appraises job results.

Ensures alignment between project objectives and technical/operational solutions. Monitors and guides projects to ensure quality development and on-time delivery within budget.

Ensures updated project documentation is maintained.

Reviews and approves project budgets, funding requests, forecasts, invoices, cost allocations, and reporting.

Guides and reinforces project management best practices. Applies lessons learned from previous projects. Ensures compliance with department policies, procedures and practices.

Sets project quality and performance standards.

Recruits, hires, trains and manages department staff.

Partners with senior level management with minimal direction.

Review all project forecasts on a regular basis for adequacy, and develop a plan for forecasting improvement if needed.

Perform other duties as requested.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

• Ability to read, write and speak the English language to communicate with co-workers, customers, and external company personnel in person, on the phone, and in writing in a clear, straight-forward, and professional manner
• Ability to work independently
• Ability to supervise and motivate others
• Ability to prioritize, organize and handle multiple projects and tasks simultaneously
• Excellent interpersonal skills with a can-do attitude, diplomatic approach, confidence and comfort around peers and leadership team
• Excellent interpersonal skills
• Excellent written and verbal communication skills. Ability to establish rapport, define expectations and gain commitment to project goals and deliverables
• Ability to develop strong relationships with cross-functional teams
• Ability to manage multiple initiatives simultaneously and independently
• Ability to translate and synthesize data and complex information into compelling narrative
• Ability to make decisions and solve problems collaboratively while working under pressure
• Proficiency with personal computer and software applications

Education
Bachelor's degree in computer science, information systems, business administration or related field, or equivalent experience
Project Management certification or successful completion of a recognized project management curriculum is preferred

Related Work Experience
Project management; 6-7 years
Management experience; 3+ years

WORKING CONDITIONS
Office environment- Stamford CT office daily
Flexibility to work extended hours
10-15% travel

#LI-LQ1 KGN605 317331 317331BR