Sup, Customer Service

Spectrum

3.4

(50)

Rochester, MN

Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 62% say women are treated fairly and equally to men
  • 61% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.
  • #2024-28673

    Position summary

    planning, communication and coaching skills.

    • Monitor individual and team performance to ensure performance and quality standards are met or exceeded.

    • Assist team with escalated customer issues.

    • Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.

    • Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.

    • Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training.

    • Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed

    • Ensure Kronos payroll system is properly accounted for and accurately updated for team.

    • Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.

    • Performs other duties as requested by management.

    REQUIRED QUALIFICATIONS
    Required Skills/Abilities and Knowledge

    • Ability to read, write, speak and understand English

    • Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties

    • Ability to act with honesty and integrity

    • Ability to communicate verbally and in writing in a clear and straightforward manner

    • Ability to prioritize and organize effectively

    • Ability to supervise and motivate others

    • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)

    • Ability to manage projects

    • Knowledge of all functions and related tasks in the area of customer relations

    • Knowledge of applicable products and services

    • Knowledge of general accounting and billing procedures

    • Good vision, including peripheral, and ability to adjust focus

    • Must be patient, flexible, dependable and have an outstanding attendance record

    • Experience with customer relations, communications and sales skills

    Required Education
    High School diploma with some college course work in business or related field; or equivalent experience

    Required Related Work Experience and Number of Years
    Customer service/call center experience - 5-7

    Preferred Related Work Experience and Number of Years
    Supervisory or leadership experience (preferably of a team of 10 or more people) - 3+

    WORKING CONDITIONS
    Office environment
    Exposure to moderate noise level
    Hours may vary

    Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

    CCS450 2024-28673 2024

    Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

    Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management
  • 62% say women are treated fairly and equally to men
  • 61% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.