Supervisor, Finance Business Operations - Spectrum Reach

Spectrum Reach (www.spectrumreach.com) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative.

This position offers a hybrid work arrangement out of our Charlotte, NC office.

Job Summary
The Finance Business Operations Supervisor oversees the day to day Finance Operational tasks for a designated Advertising Sales division. This position leads a team of Specialists that are responsible for meeting business deadlines, mitigating risk and ensuring the integrity of our data. Procedures include, but are not limited to credit decisions, new account setup, payment management, invoice delivery, aging review, customer support, enforcing data integrity and company policy. The Business Operations Supervisor is focused to ensure a high level experience for our clients.

Essential Functions

• Develop, motivate and support a team of employees
• Ensure the accuracy and completion of day to day tasks
• Host team huddles and monthly meetings to keep the team informed and equally distribute workload
• Collaborate with business partners to drive our business forward
• Prepare and communicate performance metrics to leadership
• Act as the point of contact for division sales leaders
• Enforce company policy and compliance standards through process monitoring and audit checks
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Manages staff results by coaching, counseling, and disciplining employees; Foster an environment which encourages the development of each employee
• Ensure oversight of the Divisional A/R, including a reduction to unapplied payments and bad debt reserve
• Analyze automation and innovative opportunities and seek ways to implement
• Perform other duties as required

Required Qualifications

• 6+ years of Client Service experience
• 3+ years of supervisory/lead experience
• Strong proficiency in all Finance Operational tasks (Credit, Billing, & Accounts Receivables)
• Strong Customer Service skills including solid verbal and written communication skills
• Ability to communicate in a clear, straightforward and professional manner
• Familiarity with the advertising industry
• Works well in a collaborative environment
• Positive attitude and flexibility
• Provide strong customer support via answering client questions over email and telephone
• Provide strong support for our Sales Teams across the footprint
• Proven track record of problem solving skills
• Proven ability to lead a diverse group of individuals
• Ability to effectively organize and prioritize
• Ability to document, prepare, and deliver effective presentations to a wide-range audience
• Ability to gather and make sense of information that suggests new possibilities
• Ability to work independently; highly motivated and detail-oriented
• Ability to work under pressure and meet deadlines
• Ability to demonstrate superb follow through
• Proficient in Microsoft applications
• Bachelor’s degree, or related field or equivalent experience

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