Why you should apply for a job to Spectrum:
4.2/5 in supportive management
62% say women are treated fairly and equally to men
61% say the CEO supports gender diversity
Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.
#330851BR-4
Position summary
JOB SUMMARY
Reporting to the Executive Vice President, Software Development & Information Systems (“SDIT”), the SVP, IT Service Delivery will provide strategic leadership and oversight of the service delivery and test teams that drive ordering, provisioning and mobile services for Charter customers. Leading a team of approximately 1,000 resources with oversight of more than 100 systems, this role has an opportunity to balance technology tradition with innovation. This executive will lead a workplace culture that embraces continuous improvement, operational excellence, diversity and inclusion, and growth & development for all employees.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Lead a Software Development and Test organization responsible for the ordering, provisioning and activation systems across the Charter enterprise.
Partner with executive business leaders in Customer Service, Sales, Marketing and Field Operations to define key projects and architectural evolution of systems.
Lead the technology development and delivery of identified key projects on time and within budget.
Drive metric-driven continuous improvement through the organization through greater agility and clear best practices.
Improve service levels through continuous improvement in delivery and technical processes.
Modernize infrastructure while paying strict attention to costs and business value.
Develop and implement a culture with a development and inclusive mindset.
Inform leadership of risks and issues.
Performs other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate in a clear, straight-forward, and professional manner
Expert level knowledge of multiple domains associated with the telecommunications business
Knowledge of methodologies and best practices to improve technology service delivery
Demonstrated leadership capabilities with the ability to work across functional boundaries, build consensus and drive results
Ability to comfortably and successfully present ideas to various audiences, from front line employees to company executives
Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders
Skillfully synthesizes large quantities of complex information under pressure
Ability to distill information to the most critical issues and draw accurate conclusions
Ensure sensitive information is appropriately relayed to involved parties, despite high level of uncertainty
Strong problem solving skills and ability to balance competing priorities
Strong process orientation and ability to manage through complexity and rapid change
Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently
Ability to make decisions and solve problems while working under pressure
Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently
Ability to foster teamwork and build a strong culture of collaboration
Ability to travel frequently as business needs require
Required Education
Bachelors in Computer Science or equivalent experience
Required Related Work Experience and Number of Years
Experience in complex multi-system software development – 10+
Experience leading software development test and operations at significant scale – 5+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Experience in telecommunications
Preferred Education
Master’s Degree in a related field or the equivalent
Preferred Related Work Experience and Number of Years
Experience in legacy software environments such as mainframe and classic server infrastructure
Experience in contemporary software environments including but not limited to cloud, containers, and micro services
Experience with execution and support of subscription services
WORKING CONDITIONS
Office environment
Travel as required
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Mental Requirements XIT802 330851-4 330851BR
About the company
Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. ...
Why you should apply for a job to Spectrum:
4.2/5 in supportive management
62% say women are treated fairly and equally to men
61% say the CEO supports gender diversity
Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.
Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.
In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.
