TQA Field Technician - Duluth, GA

Spectrum

3.4

Duluth, GA

Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management

  • 62% say women are treated fairly and equally to men

  • 61% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.

  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.

  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.

  • #330436BR

    Position summary

    Shift: Sunday - Thursday 10am - 7pm

    Are you a team player with great customer service and professionalism? Would you enjoy using your technical acumen to work in the field? If so, you might be a great fit for our Total Quality Assurance (TQA) Field Technician position here at Spectrum!

    At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. As a TQA Field Technician, you are delivering essential and innovative technology that people use in everyday life while consistently exceeding the expectations of our growing customer base.

    BE PART OF THE CONNECTION
    As a TQA Field Technician you will improve the customer experience with our products and reduce unnecessary visits. Quality control is your priority, and the majority of your time will be in the field, conducting quality control checks for recently completed work by in-house and service partners to ensure Spectrum quality standards are met. You will repair and resolve escalated or repeat residential customer/technical concerns, escalate to a supervisor on persistent service concerns and follow through until resolved.

    WHAT OUR TQA FIELD TECH’S ENJOY MOST

    • Working outdoors

    • Learning advanced technical and engineering skills

    • Resolving issues and concerns that previous visits could not resolve

    • Building relationships both internally and externally

    • Problem-solving and overcoming daily obstacles

    You will be working in a field-oriented role which requires you to work outdoors, using hand tools, and being in a variety of working conditions and locations.

    WHAT YOU’LL BRING TO SPECTRUM
    Required Qualifications

    • Experience: Field Technician IV or higher

    • Technical skills: Basic computer skills, MS office

    • Skills: Communication, professionalism, time management, organization, critical thinking, responsible/reliable

    • Abilities: Working with hand basic tools, working independently and with minimal supervision, the ability to provide constructive feedback by way of QCs to improve overall rework percentages.

    SPECTRUM CONNECTS YOU TO MORE

    • Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills

    • Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company

    • Competitive Pay: Generous starting pay

    • Total Rewards: See all the ways we invest in you—at work and in life

    Apply now, connect a friend to this opportunity or sign up for job alerts!
    TQA165 330436 330436BR

    Get jobs straight to your inbox

    Anonymous company reviews, virtual recruiting events, and a supportive community for women when you sign up.

    About the company

    Industry: Telecommunications

    Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. (NASDAQ: CHTR), the leading broadband communications company and the second-largest cable operator in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. ...

    Why you should apply for a job to Spectrum:

  • 4.2/5 in supportive management

  • 62% say women are treated fairly and equally to men

  • 61% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Through a partnership with Women in Cable Telecommunications, employees can access mentoring, networking and development programs.

  • Spectrum Women serves as an internal resource, helping empower women to achieve their goals for professional success.

  • In 2019, 15 Charter leaders were recognized as Cablefax’s Most Powerful Women.

  • Advertisement