TQA Field Technician I

Are you a team player with great customer service and professionalism? Would you enjoy using your technical acumen to work in the field? If so, you might be a great fit for our Total Quality Assurance (TQA) Field Technician position here at Spectrum!

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. As a TQA Field Technician, you are delivering essential and innovative technology that people use in everyday life while consistently exceeding the expectations of our growing customer base.

BE PART OF THE CONNECTION
As a TQA Field Technician you will improve the customer experience with our products and reduce unnecessary visits. Quality control is your priority, and the majority of your time will be in the field, conducting quality control checks for recently completed work by in-house and service partners to ensure Spectrum quality standards are met. You will repair and resolve escalated or repeat residential customer/technical concerns, escalate to a supervisor on persistent service concerns and follow through until resolved.

WHAT OUR TQA FIELD TECH’S ENJOY MOST

• Working outdoors

• Learning advanced technical and engineering skills

• Resolving issues and concerns that previous visits could not resolve

• Building relationships both internally and externally

• Problem-solving and overcoming daily obstacles

You will be working in a field-oriented role which requires you to work outdoors, using hand tools, and being in a variety of working conditions and locations.

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

• Experience: Field Technician IV or higher

• Technical skills: Basic computer skills, MS office

• Skills: Communication, professionalism, time management, organization, critical thinking, responsible/reliable

• Abilities: Working with hand basic tools, working independently and with minimal supervision, the ability to provide constructive feedback by way of QCs to improve overall rework percentages.

SPECTRUM CONNECTS YOU TO MORE

• Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills

• Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company

• Competitive Pay: Generous starting pay

• Total Rewards: See all the ways we invest in you—at work and in life

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $20.00 to $48.10. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.