Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Director Commercial Systems - Salesforce / CPQ to come in review, evaluate and build. You know how Salesforce works.

Working Global Hours/ East Coast Hours Ideal

Location requirement: flexible.  Must haves: Internet + Airport + Incredible work ethic 

About the Role (what you’ll be doing) 

• Be the resident black-belt expert on all things Salesforce and CPQ for a fast-paced, high-growth SaaS company. 

• Develop a deep understanding of Sprinklr’s long-term business objectives and put the people, process and technologies in place to ensure massive success. 

• Own the architecture of Sprinklr’s end-to-end solution and evaluate and guide user requirements based on technical feasibility, regulatory requirements and business needs. 

• Update and maintain system documentation, Policies for SOX Compliance  and Salesforce best practices 

• Ensure  proper scoping of requirements and ensure all appropriate tickets are open and required documentation approvals are complete for monthly deployments. 

• Assist with requirements gathering and testing and ensure user stories and test evidence are accurate and complete 

• Assist with Salesforce configuration changes and coordinate changes with development team to be included in Production releases 

• Manage technical debt and platform life cycles for Salesforce and related platforms. 

• Measure and improve the release cycle internally 

• Support the Salesforce CPQ implementation roadmap from design to deployment, user adoption, and ongoing improvements and system administration. 

• Mentor technical staff in the practice and drive the direction of the team’s technical focus, training, and certifications. 

About You 

• 10+ years designing and supporting large scale, technically complex solutions on Salesforce and associated platforms in a high-tech/SaaS high growth environment. 

• 3+ years architecture experience working across multiple Salesforce clouds. 

• 5+ years development experience on the Salesforce platform (APEX, visual force). 

• 3+ years leading people directly.

• Familiarity with Eclipse or commensurate solution for working with the IDE. 

• Technical and business mastery of Salesforce CPQ (Steelbrick) 

• Currently manage a development team (or teams) delivering agile CRM solutions supporting multiple aspects of the sales ecosystem (Inside Sales, Services, Marketing) 

• Experience managing both onshore and offshore development teams 

• You know the limits of Salesforce, the difference between what can be done and what should be done, and can clearly articulate, with technical accuracy, the difference. 

• Salesforce certifications are a must. Certified SFDC architect (up to and including systems architect preferred) 

• Prior experience supporting a sales organization consisting of hundreds of sellers and associated management and administrative teams. 

• You are methodical and detail oriented. 

• Once more: you are methodical and detail oriented. 

 #LI-REMOTE

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. 

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact [email protected].