Director- Product security

Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Sprinklr is hiring for an exciting security position as it builds a world class security team.  This role will fall under the product security vertical where you will play a central role in shaping up the team, the technical strategy and vision for Sprinklr’s AppSec, InfraSec and tooling programs.  You need to enjoy leading engineers, executing complex projects on time and building strategies that take the Product Security program to the next level.  This role requires leadership and management on one hand and breaking software, consulting, educating and assessing risk across a wide range of technologies and clouds on the other.  If you like going deep and broad at the same time and have previously worked in a security role, this opportunity will truly excite you.  This role will report to the VP of Product Security and is a part of the central security organisation at Sprinklr.

The person joining this position will be taking on a security thought leader role responsible for executing a high quality, impactful and technically deep companywide product security program.

What You’ll Do:

• Hire and lead a world class security team of security engineers, pen testers and automation engineers.

• Drive Sprinklr’s Secure Software Development Life Cycle and educate and onboard product teams to it.  

• Own and manage the vulnerability disclosure and private bug bounty programs.

• Drive the internal , vendor  and client requested penetration testing programs.

• Partner with product teams, Engineering/R&D, DevOps, peers and security champions on all things product security.

• Collaborate closely with the Security, Legal, and R&D/Engineering teams to create a committed roadmap for security fixes and enhancements.

• Interface with third party vendors to meet Sprinklr’s security tooling and pentesting needs.

• Be a security advocate and subject matter expert within the organisation and be able to effectively communicate security risk and concepts to both technical and non-technical audiences.

• Help proactively assess security risk through product deep dives, threat modeling, requirements, design, architecture and implementation reviews.

• Understand, research and internalize external vulnerabilities and security trends.

• Identify opportunities for security tooling and automation.

• Help improve security tooling, processes and how product teams approach security in their day to day work.

• Define baseline security standards for application and public clouds that will act as the blueprint for Sprinklr’s security program.

• Roll up your sleeves in urgent or reactive situations.

Who You Are & What Makes You Qualified:

• • A degree (Bachelors, Master, PhD) in Computer Science, Security or a related discipline.  
  • 10+ years hands-on security and technical experience.
  • 8+ years of people management and security leadership experience.
  • Past experience of having led a security program.
  • Have sound security concepts with proficiency in web security (OWASP10), API and Android/iOS security.  
  • Deep understanding of security controls for modern architecture, especially AWS, Azure, GCP, and Kubernetes-based delivery platforms
  • Comprehensive experience in selecting, operating, and rationalizing security tooling for common security processes, including SAST, DAST, SCA, etc.
  • Experience performing threat modeling, security code reviews with an eye to identify security flaws.
  • Experience triaging, identifying and prioritizing security risk with a clear understanding of its impact to an organization.  Experience with running a bug bounty program and interfacing with the external security community will be an added plus.  
  • Excellent written and verbal communication skills.

  Nice To Have: 

  • Past experience as a software developer and/or software engineering manager who has handled complex projects.
  • Experience with CI/CD pipelines and supply chain security.  
  • Basic knowledge of GitOps, infrastructure as code.

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact [email protected]