Global Investigations Manager

  • Experience 10+ Years
  • Category Legal
  • Location San Francisco, CA

Job Description

As a Global Investigations Lead, you’ll lead a team of investigations staff to carry out systematic and formal inquiries to discover and examine instances of fraud and other loss cases on our payments platform. Working with our talented Risk, Compliance, and Engineering teams to to help protect our Seller community, this team is a vital component to help mitigate risk, and for the eventual recovery of assets. The investigations program is an important component of Square’s Trust and Safety team, where you’ll provide leadership and inspiration to your team, help Square manage risk, refer cases for adjudication, and assist law enforcement with civil and criminal process. You’ll also work with our People team and manage our pre-employment background staff, in order to ensure fairness and compliance.


You will:

  • Start small to build a team that scales with the needs of the business
  • Develop and execute a strategy to identify and disrupt actors on our payments system that commit fraud
  • Analyze information to reduce uncertainty, support decision making, and inform strategic planning
  • Identify emerging vulnerabilities, direct investigative efforts to reduce Square’s exposure to these risks
  • Have already established relationships in private industry and government in order to protect Square and its interests
  • Work closely with Risk, Compliance, and Engineering teams to understand organizational efforts to reduce exposure, and lead investigative efforts to support their work
  • Manage a team of investigators and law enforcement response analysts, balancing caseload, and assisting where needed to meet team objectives with strong leadership skills
  • Some travel may be required to support international growth
  • Have a passion for analytics and reporting, and develop a plan that informs leadership
  • Represent Square in industry and government associations to promote adoption and development of effective financial risk controls
  • Have the ability to set a leadership example to motivate staff, foster a positive culture of mutual respect, and promote the highest ethical standards


You have:

  • BA/BS degree or advanced degree
  • 10 or more years of law enforcement service or equivalent, with financial crimes investigations experience
  • Team Building, analyst, investigations, communication, presentation, and cross-functional working skills
  • A passion for Square and its customers

Even better:

You are seeking to use your background in investigations to help build a program that protects the Square Brand. You utilize your skills to protect Square in a manner that is flexible, scaleable, in alignment with cultural values.

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