Principal Account Manager

  • Experience 0-5 Years
  • Category Sales
  • Location San Francisco, CA

Job Description

Our Account Management organization is looking for a tenured account and partnerships manager with experience building relationships with C-level executives and technical leaders to help grow our footprint in our large accounts.You will be responsible for nurturing relationships with top customers and finding creative ways to make Square’s products work in complex, global organizations. You will identify ways to expand collaboration with customers and act as an internal advocate for Square’s biggest clients.

The ideal candidate will have worked in enterprise business development, partnerships or sales and will be well versed in interacting with and presenting to senior leadership within a business, including c-level executives, IT, operations, and marketing departments. Internally at Square you will work across product, engineering, and implementation to ensure successful growth of our customers.


  • Unlock new partnerships with existing Square customers

  • Be responsible for all aspects of customer growth: prioritization of business, strategic and financial assessment, transaction structuring and negotiation, and ongoing account management.

  • Produce qualitative and quantitative analysis of product performance and aggregate feedback to inform the product roadmap with enhanced or new functionality

  • Work cross-functionally with product, marketing, engineering, legal, and support teams—both internally and externally—to drive deals

  • Help build structure, tools and processes that allow this team to grow and scale effectively


  • 4+ years experience in Sales, Account Management, Business Development or Partnerships ideally for a SaaS or Paas company

  • Experience working internally across engineering, product and other technical teams

  • Consultative sales background with training in SPIN selling or Challenger methodology a plus

  • Demonstrated skill in requirements gathering and cross-functional project management

  • High level of curiosity about our products. You might even call yourself a tech nerd!

  • Experience building and growing complex relationships with long sales cycles

  • Bachelor’s Degree
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