Training Coordinator

Renaissance® is a leading provider of assessment technology to primary and secondary schools. Renaissance products promote success amongst students of all ages and abilities through personalised assessment and practice in reading and maths.

Our software helps to enhance literacy and numeracy skills, support differentiated instruction, and personalise learning to optimise student development. Immediate feedback and detailed reporting equip teachers with the information needed to monitor progress and measure growth. In the UK and Ireland, almost 6,000 schools and more than 1.4 million students use Renaissance products. Worldwide, we support over 18 million students, operating in 96 countries.

Job Summary

To work within the Training Team that sits within the Customer Success department to manage a number of schools and guide them through their onboarding process, collaborating closely with, and booking training sessions for the Trainers.

Responsibilities 

• Manage a number of schools throughout their onboarding process
• Make outbound and receive inbound calls and emails to existing customers and secure good quality training session bookings by identifying the customers’ needs and requirements.
• Input all valuable information on the CRM system regarding the customer by capturing the email address and decision-maker contact details along with the training session details.
• Work to agreed KPI’s (Key Performance Indicators) appointment bookings and call targets to make sure the business targets are met.
• Cross sell/upsell at available opportunities
• Ensure customer queries are passed to the relevant role within the company for resolution.

Role requirements

• Have a confident telephone manner and solid communication skills (particularly verbal) and be able to communicate with confidence at all levels of business.
• Be comfortable making calls to businesses, handle objections and think creatively to overcome rejections.
• Build strong relationships with customers over the phone.
• Confidence to be able to contribute towards team meetings using creative thinking and problem-solving skills.
• Thrive working under pressure.
• Have a self-disciplined approach and strong motivation to succeed.
• Always ensure adherence to GDPR standards and to company Data Protection standards at all times.

Education and Experience 

• One years’ experience in either telesales or telemarketing 
• At least a grade ‘C’ in GCSE Maths and English or equivalent 
• Familiarity with the education sector would be useful, although not essential. 

Computer Skills

• Good IT skills with thorough knowledge of programs such as MS Word and Excel (formulas)   

• 25 days’ annual leave per year

• Extra day off for your birthday

• Company pension scheme matched up to 5%

• Life assurance up to 4 times of your basic salary

• Income protection scheme

• Employee assistance program provided by Simply Health

• Health cash plan provided by Simply Health

• Up to 2 paid volunteer days per year

In addition to these formal benefits, we also have social events throughout the year. These include our summer party and Christmas drinks.

At Renaissance our mission is: ‘To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide’.

Many of us choose to work at Renaissance because we are driven by this mission. Inherent in a mission that strives to serve ‘all children and adults’ who represent ‘all ability levels…and backgrounds’ is the need to recognise the importance of Diversity, Equity and Inclusion (DEI) in our culture, in our work, and in our products.

All your information will be kept confidential according to EEO guidelines. Please note that we can only consider applicants who already hold a full UK work permit.