Senior Escalations Expert

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

Sunrun is seeking an energetic, detail-oriented individual to join our Compliance/Legal Team.  We are looking for a solid teammate to assist in building our outbound call auditing function, to help assist in investigations that arise as well as compile reports on findings. This position will report to the Sr. Manager of Compliance.

Responsibilities

• Audit outbound “Verification Calls” to ensure compliance on all internal policies is met to a high degree

• Compile reports of audit findings

• Assist in internal investigations concerning violations of company policies and standards

• Prepare and maintain accurate logs, complete reports, and other documentation relating to audits

• Maintain confidentiality and organization of files of investigations conducted and information received

• Communicate with other departments to discover trends/patterns that need to be addressed 

Qualifications 

• Bachelor’s degree or equivalent

• Minimum of 4 years experience

• Excellent verbal and written communication skills

• Meticulous attention to details and accuracy

• Adept at spotting trends and patterns and working with data

• Ability to navigate stressful and difficult situations and conversations and pushback when required

• Ability to work both independently as well as in a team setting

• Fluent in information technology, software, and systems, including the Microsoft Office suite, Google Suite, Adobe Acrobat, and databases. SalesForce experience is a plus

• California Consumer Privacy Act (CCPA) and Telephone Consumer Protection Act (TCPA) Compliance experience preferred.

Recruiter:

Alicia Frye ([email protected])

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different  starting salary range for this opportunity which may be higher or lower.  Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$66,661.00 to $83,353.00

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards.  Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. 

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role.  It is not designed to be a comprehensive inventory of all essential duties and qualifications.  If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at [email protected].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.