Cruzan Rum - St. Croix Part-Time Tour Guide

ile adhering to drink program limitations and policies

o Assist with replenishing inventory and housekeeping duties as needed

o Accurately receive rum from Gift Store ensuring proper entry into POS system

Gift Store/Tour Sales

o Sell merchandise and product from gift store in a friendly efficient manner; upsell where possible

o Restock and replenish inventory to ensure gift store is fully stocked at all times

o Ensure that all products are properly tagged and organized to abide with 5s standards

o Count and receive new inventory to maintain POS accuracy

o Participate in monthly inventory process •

VIP and Legacy Tour Programs

o Assist with set-up and disassembly of VIP and Legacy Tours

o Serve specialty cocktails to VIP and Legacy personnel

Internal Hospitality

o Provide hospitality-based assistance with interdepartmental events

o Serve drinks during functions at the facility

Warehouse Management

o Maintain organizational structure of warehouse items when relaying products to and from the Gift Store

o Report low inventory levels to management

Environmental Health and Safety

o Report unsafe conditions at Visitor Center and along tour route immediately

o Ensure safety of visitors and immediately respond to any visitor health or safety concerns

Off-Site Tastings

o Travel with and assist management during off-site events •

Other duties as assigned

Qualifications

EDUCATION, QUALIFICATIONS, AND EXPERIENCE

• High School Diploma/ GED preferred

• Must be at least 21 years old

• Must have (or be willing to obtain) valid Health Card from VI Department of Health

• Must be willing and able to work flexible scheduled hours, including weekends and holidays when required

• Must be trained or willing to be trained in First Aid, CPR & AED

• Strong computer skills to include Point of Sales (POS) software, spreadsheets, and word-processing

COMPENTENCIES AND SKILLS

• Customer Focus - committed to meeting the needs and expectations of internal and external customers; seeks to understand customer by soliciting input and uses this to make improvements to processes

• Communication - Demonstrated effective oral communication skills. Must be able to communicate issues to management and peers concisely and accurately. Must be able to interact with general public / visitors in a positive and assertive manner.

• People Skills - work well with fellow employees, supervisors, and customers

• Team Skills - ability to influence the activities of others (internal and external) to ensure timely and effective completion of projects and assigned tasks

• Problem Solving/Decision Making - anticipates and handles challenging situations effectively

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Exposure to excessive heat & humidity, intermittent to constant noise, vibration, dust and slippery or uneven walking surfaces. Will need to be able to climb stairs, stand, and/or walk for extended periods of time.

• Ability to lift up to 50 lbs. required

• Exposure to typical household cleaning chemicals during the course of light janitorial work

MOBILITY Limited travel may be required

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