Associate Manager - Geo HR


Rochester, NY


Position summary

Sutherland is seeking a strong strategic leader to join us as an HR Business Partner/Employee Relations Leader to join our Pittsford, NY location! We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the HR leadership skills and experience to help us succeed, we want to work with you!

HR/Employee Relations Leaders in this role get to:

  • Shape the workplace culture: offer support, boost engagement and inspire positive attitudes
  • Work onsite at our new Pittsford, NY location
  • Take the lead - establish and execute HR strategies to address challenges with performance and employee retention and engagement
  • Keep Sutherland aligned – oversee the reporting,  maintaining  and monitor of all workers' compensation case files (ensure team is following up on open cases as well)
  • Promote an open-door policy: remain available to the team and encourage a collaborative environment
  • Strengthen relationships: create sustainable solutions to individual employee challenges
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Partner with employees and management to communicate various human resource policies, procedures, laws, standards and other government regulations 
  • Analyze data and make recommendations to the management team for corrective action and continuous improvement
  • Respond to employee relation issues such as employee complaints, harassment allegations and civil rights complaints
  • Facilitate or provide training (including orientation) to the workforce
  • Manage responses to all EEOC charges
  • Manage and track all employee disciplinary action
  • Coach, counsel and guide managers before executing employee disciplinary actions
  • Maintain and process all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. Attend unemployment hearings when necessary
  • Assist with recruitment tasks as needed (reviews applications, interviews).
  • Act as an employee relations leader
  • Oversee the maintenance of employee personnel files
  • Oversee compliance of USCIS Form I-9 Employment Eligibility Verification; periodically audit Forms I-9.


  • End-to-end knowledge of critical human resource functions - business management & strategy, workforce planning & employment, benefits, employee relations & risk management
  • Must be able to work out of our Pittsford, NY office. This is not a remote role.
  • 3-5 years’ experience in the HR field or any similar combination of education and experience. 
  • Have strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
  • Proactive in developing trust and professional rapport with employees and HR team members

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

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What are Sutherland perks and benefits

Remote work policy

Short term disability

Paid maternity

About the company

Industry: Technology: Software

We make digital human™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!   Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.   For ...