Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is pretty simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.
Though we have a rich history, our sights are, and always have been, anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve those problems for our clients from end to end.
We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Not surprisingly, we work with many clients who, like us, care deeply about customer experience, such as Amazon, Airbnb, T-Mobile, Goldman Sachs, Sony, Toyota, Disney, Netflix, Humana, and others.
Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Drive business development efforts within our technology vertical across Sutherland’s suite of solutions and offerings. The role will also entail a focused sales effort within our Enterprise offering across B2B support solutions. This role will lead end-to-end sales pursuit, manage client relationships while collaborating with the broader org to bring forth the best of Sutherland to meet customers’ needs
DUTIES AND RESPONSIBILITIES
1. Sales engagement: Driving end-to-end pursuit cycle
2. Client relationship management and networking: Forging strong relationships
3. Teaming: Collaborate to bring forth best of Sutherland
4. Expertise and knowledge management: Staying ahead of the curve
5. Sales operations
Develop and own sales plan for winning priority new accounts for Sutherland; review sales plan/ business pipeline with leadership to ensure target achievement
Education: Bachelor’s degree, MBA preferred
8 - 10+ years of experience in business development with depth in the Hi-Tech and/or Enterprise Services industry
Experience of selling digital transformation, customer experience focused services with hands-on experience of pursuing, shaping & closing $10M+ deals
Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings
Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises
Experience in growing and sustaining long-term customer relationships
Resourceful, understands and leverages “The-art-of-the-possible
Proven track record of delivering excellence through informal experience
Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation
Will win “or die trying” attitude towards goals
Top tier capacity for reasoning, logic, critical thinking & problem solving
Looks to research, learn & understand on relevant topics
LOCATION: Any city in the US with flexibility to travel
REPORTS TO: VP, Head of Enterprise Vertical
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Remote work policy
Short term disability
We make digital human™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For ...