Do you enjoy sports? Are you passionate about entertainment and technology? Interested in a work from home opportunity?
Our high-performing ESPN+ Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.
As a specialist, you will provide exceptional customer service and act as a brand ambassador for ESPN+, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. Specifically, you will support all aspects related to ESPN+'s digital sports platforms, including chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include:
What we offer:
Competitive hourly rates, paid training and PTO
Additional pay incentives as well as monthly rewards & recognition programs
Medical, dental and vision benefits
Advancement opportunities – 80% of our frontline leaders have been promoted from within
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
High school diploma or GED
Ability to type 30+ words per minute
1+ year of customer service experience
Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
Efficient in website/digital navigation and interaction
Strong knowledge of and passion for sports
Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
Proficient in Microsoft programs
We will provide equipment, but to work from home you must have:
IMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.
Sutherland, recently recognized as a Great Place to Work in Canada, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.
Remote work policy
We make digital human™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For ...