Linux Technical Support Engineer

Sutherland is seeking a reliable and detail-oriented person to join us as Technical Support Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

As a Technical Support Engineer, you will be responsible for supporting installations of our Protection Server's for Fortune 1000 Enterprise IT Departments.

The consultant will answer tickets submitted by the organization regarding issues with Linux/UNIX/Solaris. The ideal candidate will have experience with these systems as well as Send mail, SSH, CVS, MySQL and Perl.

Responsibilities:

• Meet internal and client metrics, in the areas of SLA, tickets closed per month, Customer and Sales Rep Satisfaction, and other metrics as defined.
• Follow Customer issues through the Ticketing system until resolution, even during escalation to Level 2 or 3
• Provide Information to the customers Sales Rep when needed.
• Provide Timely, Effective and Correct Solutions / Information to customers.
• To be able to work on more than one ticket at once, while not losing effectiveness

Our most successful candidates will have:

• Passion for customer service and the ability to empathize with concerned customers
• Ability to do what is necessary to resolve customer issues
• Demonstrated ability to research and resolve problems using a variety of resources and tools
• Provide timely, effective and correct solutions and information to customers.
• To be able to work on more than one ticket at once, while not losing effectiveness
• Meet internal and client metrics, in the areas of SLA, tickets closed per month, Customer and Sales Rep Satisfaction, and other metrics as defined.
• Flexibility in work schedule and ability to participate in monthly rotating shifts when needed to meet needs of the customer and business.
• Proficient and accurate computer typing skills.
• Effective Written and Verbal Communication Skills.
• Strong verbal and written communication skills

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.