Technical Client Service Representative-Remote


Louisville, KY


Position summary

Are you comfortable with technology and have some experience in solving technical problems either in your personal or professional life? Do you enjoy working with people, helping them with their questions and requests? Do you just keep going to meet a challenge until you can figure it out?

Join Us.

We’re Sutherland and we have several entry-level, work from home opportunities available for individuals with basic-to-intermediate technical skills to join us as Technical Client Service Representatives. All equipment will be provided.

In this role, you will resolve issues and requests for customers of one of our customers, a leading company changing the way people buy, sell, own and use cars, SUVs and trucks. Specifically, you will take phone calls and respond to emails and service tickets with the goal of resolving issues on first contact. Duties include:

  • Providing the first level of support, responding to a high volume of calls and e-mails from customers.
  • Assisting customers with a variety of questions, requests, and issues; effectively researching, documenting, tracking/monitoring customers’ requests and issues to ensure timely resolution.
  • Effectively communicating technical concepts, while taking into consideration the varying degrees of customers’ technical experience.
  • Accurately inputting documents and recording customer issues using Salesforce.

What we offer:

  • Competitive pay rate starting at $15/hour with monthly promotion & incentive programs

  • Paid training and PTO; 401k

  • Medical, dental, and vision benefits, EAP, health and wellness programs, and more

  • Advancement opportunities – 80% of our frontline leaders have been promoted 

  • Excellent communication (in person, in writing and on the phone) and listening skills.

  • Strong technical aptitude, analytical and problem-solving skills with knowledge of basic problem resolution/escalation processes.

  • The ability to learn new software products and how to troubleshoot these products and services

  • Strong attention to detail, a high degree of accuracy and the ability to multi-task and prioritize.

  • Ability to work efficiently and effectively with minimal supervision

  • A technical degree and experience with Salesforce are pluses.

All equipment will be provided, however to work from home, you must have:

  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
    • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
  • A quiet and distraction-free, secure place to work.

About Us

At Sutherland, recently named as a Great Place to Work, we care for our customers by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

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What are Sutherland perks and benefits

Remote work policy

Short term disability

Paid maternity

About the company

Industry: Technology: Software

We make digital human™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!   Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.   For ...