Customer Success Manager for PLM Software

Siemens Digital Industries Software

4.5

(57)

Mexico City, Mexico (Remote)

Why you should apply for a job to Siemens Digital Industries Software:

  • 4.5/5 in overall job satisfaction
  • 4.6/5 in supportive management
  • 88% say women are treated fairly and equally to men
  • 95% would recommend this company to other women
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Siemens offers unlimited PTO in addition to 9 company-designated holidays and 2 diversity days.
  • Siemens offers flexible work arrangements including remote and hybrid (2-3 days in office) options.
  • Siemens offers employees the opportunity to grow and develop in their career in a global environment.
  • #408631-en 1

    Position summary

    opment.

    General Summary of the Job:

    We are looking for a Customer Success Manager to work with our small and mid-size business (SMB) customers to help them achieve long-term business value using our cloud platforms. You will play a crucial role in engaging hundreds of customers with digital resources through a one-to-many approach. As an early-stage member of our Tech Touch Customer Success team, you will help shape the vision for how Siemens nurtures its customers through a modern omni-channel communication strategy.

    The Customer Success Organization at Siemens Digital Industries Software (DI SW) supports software products that are offered on a subscription basis. The Customer Success Organization directly impacts renewal rates and helps Siemens DI SW grow its profit margins and expand its market share.
    Essential Functions:

    • Drive true value for customers

    • Engage customers with adoption materials to help them onboard to our products and start realizing value

    • Conduct customer outreach and data analysis to identify accounts with low adoption and deploy strategies to get them back on track

    • Interact with customers through our Community to assist with their objectives and handle questions and escalations

    • Build communication strategies to enable customers to identify and measure business value in a self-serve notion

    • Organize, moderate, and execute customer webinars

    • Define and deliver one-to-many multichannel customer communication measures

    • Be an advocate for your customers

    • Analyze quantitative and qualitative customer data and provide insights to improve Siemens' products, services, and overall customer experience

    • Gain proficiency in multiple software products and develop a deep understanding of their business impact to customers

    • Use your best practices and findings from Tech Touch to drive improvements to the customer experience across the DI SW organization

    • Define requirements for processes, dashboards, and communication templates

    • Define and steer Tech Touch program strategy that influences ways of working within Customer Success and beyond

    • Help foster culture of Customer Success through working cross functionally with all teams who impact the customer journey, including our Adoption Marketing team

    • Drive alignment with Sales and Renewals teams

    • Align with Sales on adoption data and renewal predictions

    • Collaborate with sales to encourage attendance of customer events/webinars and registration and participation in our Community

    • Exceed your metrics

    • Renewal and upsell measured by gross revenue within your portfolio

    • Product Adoption measured by product usage within your portfolio

    • Customer Satisfaction measured by CSAT & NPS

    Skills and Abilities Required:

    • Proven customer management skills with SMB, Tech Touch segment

    • An understanding of B2B software and an ability to explain how technology drives business value

    • Fluent in English & Spanish, Portuguese is a plus

    • Expert in value communication, presentation, and moderation

    • Proven track record of customer communications, adoption campaigns, and/or Customer Marketing

    • Deep knowledge of analytical and metrics-driven work style with the ability to balance day-to-day customer outreach with developing long-term strategy and processes

    • Creative, resourceful, detail-oriented, and highly organized

    • Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives

    • Proficiency in creating customer reports/dashboards and analyzing data from multiple sources

    • Exceptional communication, presentation, and interpersonal skills.

    • Passion for driving business value to customers through software development and new technology

    • Highly dynamic & motivated thinking outside of the box

    Education and Experience Requirement:

    • 3+ years of Customer Success Management, consulting or sales experience working with enterprise customers

    • Bachelor's Degree in engineering or business administration or equivalent experience required or Master's Degree preferred.

    Working Conditions/Physical Requirements:

    • Ability to travel for customer meetings

    A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

    Siemens Software. Transform the Everyday

    #LI-AL1

    #LI-PLM

    #LI-REMOTE

    #SWSaaS

    Why you should apply for a job to Siemens Digital Industries Software:

  • 4.5/5 in overall job satisfaction
  • 4.6/5 in supportive management
  • 88% say women are treated fairly and equally to men
  • 95% would recommend this company to other women
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Siemens offers unlimited PTO in addition to 9 company-designated holidays and 2 diversity days.
  • Siemens offers flexible work arrangements including remote and hybrid (2-3 days in office) options.
  • Siemens offers employees the opportunity to grow and develop in their career in a global environment.