Senior Application Support Engineer (Penang)

Siemens Digital Industries Software

4.5

(57)

Bayan Lepas, Malaysia

Why you should apply for a job to Siemens Digital Industries Software:

  • 4.5/5 in overall job satisfaction
  • 4.6/5 in supportive management
  • 88% say women are treated fairly and equally to men
  • 95% would recommend this company to other women
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Siemens offers unlimited PTO in addition to 9 company-designated holidays and 2 diversity days.
  • Siemens offers flexible work arrangements including remote and hybrid (2-3 days in office) options.
  • Siemens offers employees the opportunity to grow and develop in their career in a global environment.
  • #407505-en 1

    Position summary

    tegration

    • Solve L2 tickets on the application

    • Apply patches on test, UAT and Production Server

    • Document root cause analysis of issues

    • Reach out to PLMS for Product Issues and raise Incident Reports

    • Communicate with users for the issues

    • Work with L3 on the escalated issues

    • Provide workarounds to issues

    • Develop Knowledge Management database for solved issues

    Requirements:

    • Preferably have around 7-10 years of Teamcenter Support experience with minimum 5 years supporting a customer production instance.

    • Possess Siemens Teamcenter solution skills to do Teamcenter installation in distributed environment, Teamcenter custom template installation using BMIDE, FMS configuration, distribution, dispatcher configuration, doing active workspace installation and configuration, NX and SolidEgde CAD integration.

    • Teamcenter triaging with strong analytical, systematic problem solving and troubleshooting skills.

    • Proven ability in performing root cause analysis with industry technics and sharing the solutions.

    • Scripting knowledge in Perl or Batch scripts and DBA knowledge on Oracle/MS SQL would be useful.

    • Catia, AutoCAD and ProE CAD Integration with Teamcenter will be an added advantage.

    • Good to have: ITIL & AWS Cloud Certifications, mentoring of junior team members.

    • Team player with a good learning attitude to learn new things.

    • Excellent verbal and written communication skills

    • Basic Linux and Windows Operating System knowledge

    • Willing to work on call basis during any holidays.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

    We are Siemens

    A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, and private healthcare.

    Siemens Software. Transform the everyday.

    #LI-PLM

    #LI-Hybrid
    #LI-PA1

    Why you should apply for a job to Siemens Digital Industries Software:

  • 4.5/5 in overall job satisfaction
  • 4.6/5 in supportive management
  • 88% say women are treated fairly and equally to men
  • 95% would recommend this company to other women
  • 75% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Siemens offers unlimited PTO in addition to 9 company-designated holidays and 2 diversity days.
  • Siemens offers flexible work arrangements including remote and hybrid (2-3 days in office) options.
  • Siemens offers employees the opportunity to grow and develop in their career in a global environment.