iently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
- Build connection and trust with your customers, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time.
- Be organized, accountable and responsible - using your resources to keep informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support customers.
- Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent.
- Be a customer champion, identify their needs, be their advocate, and ensure we are continuously improving.
We are looking for someone with:
- Minimum one year of customer service experience, contact centre experience preferred.
- Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
- Tech-curious, excellent typing skills and adaptable in navigating online tools and systems.
- We’re growing! Adaptability and a love for change and improvement in a fast-paced environment.
- Excellent written & verbal communication skills: have a strong command of grammar and spelling.
- Strong critical thinker and adept at problem-solving.
- Reliable & Punctual: Displays excellent time management, takes pride in a job well done, embraces change and feedback, while seeking continual improvements to perform.
- Great teamwork skills.
- Available full-time (40 hours / week).
- Fluency in English and Portuguese.
- Eligible to work in Poland, we will not support relocation for this position.
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 82,800 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.