Bus Mgmt Specialist (IDP Project Delivery)

TD Bank

4.1

(21)

Toronto, Canada

Why you should apply for a job to TD Bank:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 81% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 76% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer flexible working options to help you manage the critical roles you play in your personal life as well as your professional one
  • We emphasize a culture of diversity, empower employees with diverse abilities & ensure they have the tools & support they need to thrive
  • We encourage our employees’ volunteer efforts and actively look to support community initiatives that can involve the TD team
  • #R_1392923

    Position summary

    his role.

    Job Description:

    Department Overview:

    The Process Improvement Technology & Transformation (PITT) team is a passionate team of technical subject matter experts that reside under Operations Performance & Modernization, Canadian Personal Banking Operations. We support the ideation, development, deployment and governance of automated solutions that support many teams within Canadian Personal Banking Operations. We embrace agile methodologies, allowing us to deploy new solutions quickly and efficiently that exceeds the expectation of our business partners and ultimately enhance customer experience.

    Job Description:

    This successful candidate for this full-time position will be joining PITT's leadership team as an individual contributor reporting to the Senior Manager, Operations Performance & Modernization. This position will be accountable for delivery of complex projects leveraging Intelligent Document Processing (IDP) and other technologies to drive efficiency for CPB Operations.

    Customer:

    • Continuously align with senior management on the roadmap, defined Minimum Marketable Features and release cadence

    • Participate in necessary agile ceremonies (e.g. stand-ups, retrospectives), express new ideas for improving processes to reduce customer irritants

    • Create a value-focused backlog and continuously refine/advocate

    • Manage delivery initiatives and manage large stakeholder management

    • Proactively raise issues that impede the efficient delivery

    Employee/team:

    • Support with identifying high level requirements and ensure project is delivered effectively on time

    • Empowered to make project delivery decisions, escalating to senior management as appropriate

    • Business case the estimated financial impact of projects, initiatives

    • Communicate difficult concepts; convert information to compelling business stories with context and advice. Influence and gain alignment across increasingly senior stakeholders

    • Cross-communication between Platform, Journey, Operations, and external partners to create an environment with seamless collaboration

    • Provide thought leadership and/or industry knowledge, and participate in knowledge transfer where applicable

    • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and technology

    • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork. Ensure timely communication of issues/ points of interest

    • Participate in personal performance management and development activities, including cross training within own team

    • Act as a brand ambassador for your team. Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.

    • Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

    Stakeholder:

    • Navigate executive audience on regular basis to obtain alignment/direction as required

    • Proactively understand and incorporate feedback from stakeholders into the backlog with prioritization. Stakeholders include (but not limited to) business, platform, and Operations

    • Compile performance metrics and share with relevant stakeholders

    • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

    • Work autonomously as the lead and guide others within area of expertise

    • Hold others accountable and drive projects forward

    Job Requirements:

    • Education: Bachelor's degree in Computer Science, Information Systems, Business, or related field

    • 7+ years strong delivery/project management experience - complex projects

    • 3+ years Product Owner experience

    • Strong understanding of AI/ML workflows, APIs, and system integration

    • Proven experience with OCR, NLP, RPA, and other document processing technologies

    • Strong stakeholder management- ability to impact and influence

    • Independent and ability to navigate ambiguity

    • Strategic thinking and execution with speed

    • Experience in Agile delivery and technology project experience is considered an asset

    • Experience in operating in a journey or a platform is considered an asset

    • Experience with cross-functional relationships considered an asset

    • Experience in frequent interaction with the executives considered an asset

    • Ability to manage competing priorities in a fast-paced environment.

    Who We Are:

    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

    TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

    Our Total Rewards Package
    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

    Additional Information:
    We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

    Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

    Colleague Development
    If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

    Training & Onboarding
    We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

    Interview Process
    We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation
    Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

    We look forward to hearing from you!

    Language Requirement (Quebec only):
    Sans Objet

    Why you should apply for a job to TD Bank:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 81% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 76% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer flexible working options to help you manage the critical roles you play in your personal life as well as your professional one
  • We emphasize a culture of diversity, empower employees with diverse abilities & ensure they have the tools & support they need to thrive
  • We encourage our employees’ volunteer efforts and actively look to support community initiatives that can involve the TD team