Debt Specialist I

Company Overview

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Department Overview

Candidate must reside in commutable distance from Jacksonville FL OR Phoenix AZ.

The Debt Specialist I reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.

Job Description

• Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasks
  Understands how the assigned duties relate to others in the team and how the team integrates with others

• Handles own workload, coordinates tasks and services with others

• Recognizes and solves routine problems that can occur in their own work area without supervisory approval

• Evaluates and selects solutions from established options

• Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area

• Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified

• Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay

• Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly

• Develops familiarity with debt management counseling and information to provide to customers as necessary

• Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities

• Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)

Requirements

• High School Diploma or GED required

• Ability to develop strong phone skills to effectively work with customers

• Developing negotiation skills to arrive at best overall solutions within established guidelines

• Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments

• Ability to learn and explain wide variety of consumer loan product details

• Writing ability to clearly document calls

• PC skills sufficiency

Qualifications

The work shift will be Monday through Saturday with Tuesday and Sunday off.

Phoenix AZ shift 5AM - 2PM Monday - Saturday (Tues and Sun Off)
Jacksonville FL shift 8AM - 5PM Monday - Saturday (Tues and Sun Off)

*Training will begin on July 17th and will be M-F 5A to 2P in Phoenix and 8A to 5P in FL for 6 weeks

Hours

40

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.