Manager, Business Insights & Analytics

s for this role.

Job Description:

Job Title

Manager, Business Insights & Analytics

Job Level: L10

Job Description Summary

Manage relationships with internal stakeholders/leaders/re to understand business objectives and lead the development of actionable business insights through advanced data analysis, visualization and storytelling to help inform and support business decisions at the highest level.

KEY ACCOUNTABILITIES

CUSTOMER

• Lead the design, development, and delivery of complex data analyses, dashboards, strategic insights that drive business decisions and performance improvements across TD Procurement.

• Translate business challenges into analytical frameworks and identify opportunities for growth, efficiency, or risk mitigation.

• Partner with senior stakeholders to frame problems, shape hypotheses, and influence data-driven decisions.

• Drive development of KPIs and performance measurement frameworks aligned to organizational goals.

• Ensure team collaboration with key stakeholders on business problems/issues and provide fact-based analytical advice that aligns to strategy and drives shareholder value

• Manage escalated stakeholder issues or priorities and reach out to appropriate areas to resolve or minimize business problems/issues

• Apply judgement, discretion and collaborate with internal partners to navigate and resolve ambiguous issues

• Review and/or contribute on the presentation of insights back to executive leaders / business partners to drive strategic improvement; also responsible for contributing to overall direction of team regarding emerging tools/ techniques/ methods in presenting or visualizing key information

• Collaborate with business partners to shape and prioritize ad hoc analysis

SHAREHOLDER

• Leverage data systems and various sources to ensure team is equipped to formulate well defined solutions to solve business problems

• Ensure team leverages knowledge of data capabilities across the organization to build and deliver on business analytics and insights

• Oversee the development and ongoing analysis for a business line or functional area employing both internal and external data from various sources

• Support execution with excellence on key initiatives/programs

• Design effective test and learn for various programs or scenarios

• Develop business specific plans; ensure work and resources are aligned to support objectives

• Identify opportunities for business growth within a specific business or function by identifying potential use cases and value drivers

• Proactively support the identification of issues, trends and opportunities, and bring forward recommendations based on judgment and facts

• Lead team to prepare framework to succinctly take complex data and translate it into clear and concise recommendations

• Ensure deep understanding and contribute to the achievement of the business strategy, goals, and objectives

EMPLOYEE / TEAM

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand.

• Connect the alignment of colleague's contributions with the TD Shared Commitments

• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results.

• Inspire and influence team expertise to align with enterprise demand and the Bank's direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered

• Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork, and a high level of professionalism

• Co-ordinate necessary resources to ensure completion by deadlines

• Prioritize and manage own workload in order to deliver quality results and meet timelines

• Support a positive work environment that promotes service to the business, quality, innovation and teamwork; ensure timely communication of issues/ points of interest

• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency

• Establish effective relationships across multiple business and technology partners, program, and project managers

BREADTH & DEPTH

• Ensure an integrated approach with other business management areas, broader organization, and enterprise as appropriate

• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines

• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business

• Focus on short to medium-term issues (e.g. 6-12 months)

• Generally, reports to a Senior Manager or above

EXPERIENCE & EDUCATION

• Undergraduate degree or technical certificate in Business, Economics, Statistics, Mathematics, Data Science, or a related field

• 7+ years of experience in business analytics, insights, or related roles, preferably in a complex or regulated industry (e.g., finance, healthcare, technology)

• Expertise in data analysis and visualization tools such as SQL, Power BI, Tableau, Excel, and Python/R.

• Strong communication and storytelling skills, with the ability to influence senior leaders and non-technical stakeholders.

• Experience managing cross-functional projects and leading analytics workstreams.

• Comfortable working in a fast-paced, evolving environment.

• Experience supporting executive decision-making and strategic planning.

• Exposure to CRM, ERP, and financial systems data, e.g. SAP Ariba

• Familiarity with cloud-based analytics platforms (e.g., Azure)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet