Manager, Colleague Capabilities

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Department Overview:

Reporting to the Senior Manager (SM), Colleague Capabilities; this individual will contribute to the strategic development, delivery plan and execution of learning and development programs for Branch Banking colleagues. The Manager, Colleague Capabilities will be part of the Colleague Capabilities workstream, dedicated to building and delivery of programs to elevate Training, Practice Management, Coaching and Recognition as part of the broader team.

Job Description

The general accountabilities of this role include but are not limited to the following:

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Lead formal learning and development programs**

• Acts as Pod Lead for ideation and development of training programs for individual contributor (i.e., CEA, PBA, PB, SPB) and people manager (BM, ABM, MCE) roles

• Lead SME engagement through end-to-end development of the training assets and engage key stakeholders

• Support achievement of key milestones and delivery timelines in partnership with Learning and Development partners, project managers and external vendors

• Identify and flag any project plan risks for escalation to leadership team

• Act as SME for Dry Runs and Train the Trainer Sessions to support facilitation team

• Responsible for tracking and updating Maintenance Log for content that requires updating

• Oversee established key milestones, timing/sequencing, risk assessment & change management plan for learning and development workstream, in partnership with learning project managers and vendors

Branch Banking Training SME:

• Support BBDE and Product partners with consulting or as a SME to review content to support advice capabilities for Branch Banking colleagues

Learning Modality:

• Ability to develop innovative, engaging, and impactful learning experiences using a variety of modalities including presentations (supporting virtual instruction led training), role plays, eLearning, simulations, observational coaching, job aids, video, and infographics.

Manage and control for risk

• Lead review cycles with SMEs and Product Legal and Compliance partners before handoff to SM to facilitate final approval

Continued Learning Plan

• Collaborate with journey teams to develop topical and targeted training to support Branch Banking colleagues

Job Requirements

• Self-initiator with strong organizational, planning and time management skills

• Expert at preparing executive summaries, business cases and proposals for learning strategies and programs

• Be agile in changing environment as colleague and customer needs change

• Team player with ability to influence and achieve results through effective negotiation, problem solving

• Tactful communicator; able to exchange ideas and information in a concise and logical way

• Excellent written and verbal communication skills

• Keen attention to detail and an ability to deliver within tight timelines

• Ability to work independently but also collaboratively with a variety of individuals at different levels and from different areas/functions including external community partners

• Demonstrated discretion and exercises appropriate risk-based judgement

• Have strategic vision and agility

• Possess business & financial acumen

• Think "Enterprise"

• Anchor strategic thinking on customer insights - Customer excellence

• Influence and negotiate partnerships with key stakeholder

• Understanding of Retail Branch Banking (i.e., branch experience)

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet