Manager, Technology Delivery & Partner Management

TD Bank

4.1

(21)

New York, NY

Why you should apply for a job to TD Bank:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 81% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 76% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer flexible working options to help you manage the critical roles you play in your personal life as well as your professional one
  • We emphasize a culture of diversity, empower employees with diverse abilities & ensure they have the tools & support they need to thrive
  • We encourage our employees’ volunteer efforts and actively look to support community initiatives that can involve the TD team
  • #R_1354935

    Position summary

    e with your recruiter who can provide you more specific details for this role

    Job Description:

    Preferred Qualifications:

    ABOUT THE ROLE:
    The Corporate & Investment Banking (CIB) Technology team is seeking a highly motivated and experienced Manager, Technology Delivery & Partner Management to help lead its team in the US region. The ideal candidate will have a solid understanding of technology applications and have experience delivering solutions to support CIB business operations. They will play a key role in supporting the
    strategy set out for the team and working with cross-functional teams to deliver technology and initiatives.

    KEY RESPONSIBILITIES:

    • Support the management of end-to-end development and implementation of technology applications to support CIB specific

    • businesses, ensuring they align with overall business objectives and comply with internal stakeholder requirements.

    • Help lead and complete the agile transformation of the team's book of work.

    • Establish day to day management direction and define priorities and strategies consistent with the business goals and aligned to

    • overall direction from Technology Leadership team for own area

    • Manage timelines, resources, and budgets, ensuring technology is delivered on time and within budget.

    • Develop and maintain strong relationships with cross-functional resources, internal stakeholder teams, and vendor partners to

    • ensure applications are maintained at a high standard.

    • Manage vendor relationships for own area and ensure timely/accurate communication and resolution of issues; monitor

    • billings/expenses against contracts.

    • Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers,

    • Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.)

    • Assist in the assessment of the scope and risk of initiatives; work with the client, project managers, and/or 3rd party vendors to

    • ensure the development of broad project plans, budgets, and deliverables.

    • Contribute to the identification and mitigation of technology risks, ensuring that risk acceptance, mitigating strategies, and

    • remediations plans are up to date in our risk management platform.

    • Work closely with IT leadership to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize

    • returns on the suite of products.

    • Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service

    • levels, through effective service level management practices/ agreements.

    • Ensure a full understanding of business requirements and apply knowledge to escalate/prioritize delivery of new and existing

    • technology.

    • Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including

    • creation of project documentation of system requirements, estimates of scope and cost.

    • Advanced knowledge and understanding of assigned business and bank technology standards (e.g., infrastructure, architecture,

    • processes, applications, platforms, services) and managing people / initiatives.

    • Stay up-to-date on industry best practices, trends, and technologies relating to the finance sector.

    QUALIFICATIONS:

    • Bachelors degree or certificate in Business, Computer Science, Information Systems, or related field.

    • 7+ years of experience in technology application management and delivery, Corporate & Investment Banking, or similar roles.

    • Strong technology delivery skills, with the ability to manage cross-functional teams, resources, and budgets.

    • Experience in practicing agile methodology and using Atlasssian products such as Confluence and JIRA.

    • Excellent communication, interpersonal, and leadership skills, with the ability to build and maintain relationships with a wide

    • variety of internal and external stakeholders.

    • Strong analytical and problem-solving skills, with the ability to identify and mitigate technology risks.

    • Knowledge of industry best practices, trends, and technologies relating to the finance sector.

    • Experience in Microsoft Azure and Google Cloud Platform - both internal and external (vendor) deployments.

    The VP - Technology Solutions TDS is responsible to provide expert advice and counsel in system planning, performance, integration, operations and development.

    Depth & Scope:

    • Manages the development, delivery and/or support of products and services for a range of clients to support them in meeting business objectives/ goals

    • Supports/ Participates in developing the strategic direction of own area

    • Works with clients to prepare comprehensive IT solutions that meet/ exceed client objectives for new and existing systems / applications

    • Manages the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operation

    • Researches and innovates may make decisions to build / buy / reuse system components to meet client expectations and project deliverables

    • Measures and monitor the level of service, analyze trends, agree on service target levels, and determine appropriate actions

    • Defines development specifications, technical requirements, system performance objectives and identify system modifications required to meet performance objectives

    • Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of research, analysis, design, hardware/ software support and/or development of technical solutions

    • Works independently and/or autonomously as a senior/ lead on a diverse range of tasks and is relied upon to coach/ educate others

    • Manages and directs activities related to analysis, design and support of technical business solutions on larger projects

    • Assignments are highly complex and multi-faceted

    • May monitor, manage, coach/ educate a small team of IT professionals

    • Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors

    • Defines, delivers and maintains systems and technical infrastructure to support clients and applications by following standards, policies and procedures in compliance with IT Disaster Recovery Plan

    • Identifies, recommends, sources, negotiates and implements improvements/solutions (buy/build/reuse) to enhance customer experience and/or reduce cost in support of client needs

    • May provide the level of systems and operational availability that will meet or exceed negotiated service levels, and report results as required

    • Influences product direction, foresee issues and gaps, identify solutions, and work comfortably with leading edge products that are untested/ unproven in the market

    • Contributes to the development of project plans by providing input to project charters, project deliverables, cost/benefits analysis, time line estimates, scope and control and manage projects/initiatives by directing assigned resources, communicating project status and providing timely escalation of issues

    • In conjunction with department management, ensures Business Recovery Pans (BRP) are in place and adhered to in the department

    • Researches/analyzes business requirements to evaluate and recommend optimal solutions within business technology architecture

    • Complies with the system development life cycle (SDLC) and project management methodology (PMLC) - including development of project plans, documentation of system requirements, estimates of scope and cost, etc. Delivers effective solutions by providing consulting support, researching issues / opportunities, and overseeing the execution of recommendations

    • Integrates technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery

    • Ensures appropriate security levels are established and maintained for processes, information exchange and system implementations

    • Reviews, defines, enforces and influences standards and appropriate quality measures/metrics

    • Assists in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents

    • Assists in the identification of opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness

    • Conducts pre and post implementation reviews, ensuring all technical solutions have met business requirements

    • Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions Develops/maintains expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions

    Education & Experience:

    • College degree, or specialized training / equivalent work experience

    • 5-7 Years of related experience

    • Expert knowledge of the technical environment/ tools (e.g., user environment, applications, software, hardware, programming languages and operating systems) in own area

    • Must be detail oriented and possess problem-solving skills

    • Must be able to work independently with minimal supervision and establish priorities

    • Proficient in interpersonal communication (both oral and written), and have the ability to communicate effectively with all levels of staff and management

    Physical Requirements:

    Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

    • Domestic Travel - Occasional

    • International Travel - Never

    • Performing sedentary work - Continuous

    • Performing multiple tasks - Continuous

    • Operating standard office equipment - Continuous

    • Responding quickly to sounds - Occasional

    • Sitting - Continuous

    • Standing - Occasional

    • Walking - Occasional

    • Moving safely in confined spaces - Occasional

    • Lifting/Carrying (under 25 lbs.) - Occasional

    • Lifting/Carrying (over 25 lbs.) - Never

    • Squatting - Occasional

    • Bending - Occasional

    • Kneeling - Never

    • Crawling - Never

    • Climbing - Never

    • Reaching overhead - Never

    • Reaching forward - Occasional

    • Pushing - Never

    • Pulling - Never

    • Twisting - Never

    • Concentrating for long periods of time - Continuous

    • Applying common sense to deal with problems involving standardized situations - Continuous

    • Reading, writing and comprehending instructions - Continuous

    • Adding, subtracting, multiplying and dividing - Continuous

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

    Who We Are

    TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

    Our Total Rewards Package
    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

    Additional Information:
    We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

    Colleague Development
    If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

    Training & Onboarding
    We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

    Interview Process
    We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Why you should apply for a job to TD Bank:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 81% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 76% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer flexible working options to help you manage the critical roles you play in your personal life as well as your professional one
  • We emphasize a culture of diversity, empower employees with diverse abilities & ensure they have the tools & support they need to thrive
  • We encourage our employees’ volunteer efforts and actively look to support community initiatives that can involve the TD team