Personal Financial Advisor Team Lead-Greenville, SC

TD Bank

4.1

(21)

Greenville, SC

Why you should apply for a job to TD Bank:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 81% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 76% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer flexible working options to help you manage the critical roles you play in your personal life as well as your professional one
  • We emphasize a culture of diversity, empower employees with diverse abilities & ensure they have the tools & support they need to thrive
  • We encourage our employees’ volunteer efforts and actively look to support community initiatives that can involve the TD team
  • #R_1355987

    Position summary

    s for this role.

    Line of Business:
    TD Wealth
    Job Description:

    The Personal Financial Advisor (PFA) Team Lead is responsible for the direct leadership of a team of PFAs. Key objectives of this job include hiring, on-boarding and direct management and supervision of the day-to-day activities and performance of staff. Responsibilities include training and coaching staff regarding delivering capabilities virtually and partnership skills to build relationships. The role oversees the sales activity of the PFA team, with responsibility for suitability, knowledge of products & platform, ultimate review of the business activity.

    This role will be responsible for partnering with Wealth Market Leaders and Financial Advisor Managers to review market performance of Retail referrals and enhance confidence of the PFA team to drive increases in utilization.

    Depth & Scope:

    • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

    • Direct supervision of PFA team

    • Responsible for hiring, on-boarding, managing and directing the efforts and performance of staff from licensing, training, coaching, mentoring, ramp-up, sales and segment & brokerage referrals

    • Directly responsible for assuring staff complies with all regulatory guidelines with respect to TDPCW/TDIS and TDWMSI offerings

    • Coaches regarding the client engagement, discovery, solution & delivery capabilities, follow up activities and skills to increase wallet share

    • Executes high impact activities and ongoing sales / product training, coaching and provides sales support related project coordination

    • Increases sales productivity and referral productivity through active coaching on partnership skills with Stores to earn referrals

    • Partners with WMLs to review market performance, both internally and with Retail, for Retail referrals to the centralized sales desk. Manage RMM relationships across the Network to enhance confidence and referral volumes

    • Manages the response to Robo Hybrid Advice questions as volume builds

    • Utilizes workforce management tools to monitoring SLAs, forecast staffing needs and schedules to optimize performance, management of referral routing and optimization of day-to-day schedule to improve team efficiency and minimize downtime

    • Manages transitional coverage of a FAs book (examples: cover books during FA attrition, long term leave) & works with staff and Retail Store staff to identify Indicia of Solicitation by departed FAs

    • Leads programs to transition small relationships, annuities in run off & clients with less complex servicing obligations to the centralized sales desk

    • Assesses opportunities to support all Wealth segments and implement on additional responsibilities as approved

    • Supports campaigns that effectively generate leads and opportunities

    • Provides leadership and works with managers to develop, retain and promote highly competent, customer service oriented staff; develops and maintains continuous FTE pipeline to ensure staffing needs are met

    Education & Experience:

    • Bachelor's degree or equivalent experience

    • 3+ years related experience

    • Required Licenses or Registrations (or ability to obtain within Licensing & Registration Schedule): Life/Health, Series 65, 7 and 24

    • Excellent communication skills

    • Previous sales/leadership experience

    • Attention to detail and effective project management skills

    • Proficiency with Microsoft applications (Word, Excel, PowerPoint, Outlook)

    • Driver's License required

    OCC Language:

    • This position is with a FINRA member, broker and/or dealer and is subject to the requirements of FINRA and Securities Laws. May (or may not) be a registered position under FINRA.

    • Must be eligible for employment under standards established by FINRA. Subject to the investigation and verification requirements of FINRA Rule 3110(e), including: the Firm's obligation to investigate the good character, business reputation, qualifications and experience of an applicant for registration before applying to register the applicant with FINRA and filing the applicant's Form U4 with the CRD, and before representing on the applicant's Form U4 that it has conducted this investigation and verified the accuracy and completeness of the information contained in the applicant's Form U4; and the Firm's obligation to verify the accuracy and completeness of the information contained on the applicant's Form U4, no later than 30 calendar days after the Form U4 is filed with FINRA.

    • Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority or self-regulatory organization, are required by federal law for this position.

    Physical Requirements:

    Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

    • Domestic Travel - Occasional

    • International Travel - Occasional

    • Performing sedentary work - Continuous

    • Performing multiple tasks - Continuous

    • Operating standard office equipment - Continuous

    • Responding quickly to sounds - Occasional

    • Sitting - Continuous

    • Standing - Occasional

    • Walking - Occasional

    • Moving safely in confined spaces - Occasional

    • Lifting/Carrying (under 25 lbs.) - Occasional

    • Lifting/Carrying (over 25 lbs.) - Never

    • Squatting - Occasional

    • Bending - Occasional

    • Kneeling - Never

    • Crawling - Never

    • Climbing - Never

    • Reaching overhead - Never

    • Reaching forward - Occasional

    • Pushing - Never

    • Pulling - Never

    • Twisting - Never

    • Concentrating for long periods of time - Continuous

    • Applying common sense to deal with problems involving standardized situations - Continuous

    • Reading, writing and comprehending instructions - Continuous

    • Adding, subtracting, multiplying and dividing - Continuous

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

    Who We Are:
    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

    TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

    Additional Information:
    We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

    Colleague Development
    If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

    Training & Onboarding
    We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

    Interview Process
    We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Why you should apply for a job to TD Bank:

  • 4.1/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 81% say women are treated fairly and equally to men
  • 76% would recommend this company to other women
  • 76% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We offer flexible working options to help you manage the critical roles you play in your personal life as well as your professional one
  • We emphasize a culture of diversity, empower employees with diverse abilities & ensure they have the tools & support they need to thrive
  • We encourage our employees’ volunteer efforts and actively look to support community initiatives that can involve the TD team