Senior Product Analyst

Company Overview

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Department Overview

The Senior Product Analyst is responsible for creating & maintaining policies and procedures, reporting, and project collaboration to support delivery of Non-Interest Income team initiatives.

Job Description

The Senior Product Analyst contributes to the business strategy by supporting tactics for product development and to acquire/retain business for their specific product group. The Senior Product Analyst offers advice, recommendations, solutions and consulting at a broad functional level across product management accountabilities based on reporting and analysis.

Depth & Scope:
Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas
Provides first level strategic input and advice for activities in other business/functional areas, and guidance and advice to others on area of expertise
Acts as Subject Matter Expert for product-related inquiries and to review/recommend product details for customer collateral, including internal and external sources (Intranet, Internet, brochures, customer letters, marketing material, welcome packages)
Integrates the broader organizational context into advice and solutions within own area
Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
Uses advanced methods to contribute to new solutions and recommends standards against which others will operate
Works within broad guidelines/policies and independently performs tasks from end to end
Work performed under moderate management guidance and supervision
Key resource in delivering day-to-day projects and initiatives
Maintains up to date awareness of regulatory, competitive and industry landscape to obtain market insights; Assesses where gaps exist, supports the implementation of solutions which meet or exceed customer expectations
Provides input to Product Managers through conducting forecasting and modelling activities to support the planning process
Supports the development, implementation and understanding of training material, procedures for new products and/or processes
Develops and maintains customer and employee-facing documentation and communication materials in conjunction with key partners, i.e. Marketing, CAPA
Conducts impact assessments (on customers, operations & financials) when changes affecting our products are proposed
Acts as an escalation point for customer, process or operational issues, and further escalates as required to management
Liaises with various partners and stakeholders in the resolution of issues
Recommends and champions strategies to enhance the customer experience
Recommends solutions to improve the product, pricing, service, and/or process
Interacts with vendors and other external parties for business function management
Liaises with various partners to understand front-line trends (Whiteboard, Phone Channel call listening, etc.) identifying opportunities to improve the customer and employee experience
Adheres to enterprise frameworks or methodologies that relate to activities for own business area
Understands and contributes to the achievement of the business strategy, goals and objectives
Supports the Product Manager or Senior Product Manager with product profitability analysis, market trends, pricing, distribution support, policy analytics, and the creation of business cases
Compiles and analyzes key performance statistics when required
Conducts ongoing industry and competitive analysis to obtain market insights
Adheres to internal policies/procedures and applicable regulatory guidelines
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
Conducts impact assessments (on customers, operations & financials) when changes affecting products are proposed
Assists with new projects and provides input into the review of business requirements, including supporting technology initiatives

Requirements

• Must be eligible for employment under regulatory standards applicable to the position.

Hours

40

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.